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MBA, Ph.D in Management
Harvard university
Feb-1997 - Aug-2003
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Strayer University
Jan-2007 - Present
Interview with Fill Plant Manager at Vitalaire Canada Vitalaire Canada
Interview with Rick Cobb
Fill Plant Manager
Position describes
JulieAudrey Provencher
Student in ADMN232
Athabasca University
ID 3314606 1 Interview with Fill Plant Manager at Vitalaire Canada 2 Being a middle manager at Vitalaire requests a lot of knowledge and skills. Rick Cobb is
the Fill Plant Manager of Vitalaire at the branch of Edmonton. He oversees the production and
distribution of oxygen and other medical for the province of Alberta. In fact, the plant Rick
manage at Vitalaire is the only fill plant owes by the company in Alberta.To demonstrate the
managerial position that M. Cobb is fulfilling and understand the major characteristics, first we
need understand what Vitalaire is.
Vitalaire is primarily accountable for responding to the needs of the healthcare
communities that they deserve and are dedicated to protecting vulnerable lives. Currently, the
healthcare service is provided along the country and moreover the world. But Rick concerns for
the purpose of his managerial position only Alberta. Regularization over larger territory wouldn't
even possible anyway. Even though, to achieve the goal and mission implemented by the
organization and Rick, Vitalaire team provides clinical service, various medical gas and medical
supplies for the purpose of the use of the gas.This includes a large range of different customers,
that varies on many different levels. At the end, the main idea always stays to supply healthcare
service, an essential and primordial service to life! Due to the degree of importance filling and
supplying medical gas, many factors, norms, and regulations coming along with the industry
Rick is responsible for, that we explain further. Environment, Stakeholders, and Social Responsibility of Vitalaire Interview with Fill Plant Manager at Vitalaire Canada 3 As indicated early, number of rules and procedures regulates medical gas production and
distribution that Rick must respect and fallow-up. For example, the Alberta government is a
primary stakeholder that determines these norms and regulations. Monitoring and control are
crucial at every step. For insure the safety of the population, prior release the final product for
distribution and use, employees perform quality and control tests and enter each data properly.
Final results must respect the norms in place. Drug and food regulations apply for each unit that
is product or supply by Vitalaire. Even more, procedure, tools, equipment, workplace
environment is regulated and as to be conform and approve by all these safety standards also.
Because of this, the middle Manager position Rick fulfills is complex and demands good
management skills. At less, this work industry environment has a resource indispensable for life,
assuring stability for the company. Undoubtedly, the industry is there to stay. Regulation and
economic trends are important and mandatory. Therefore, products that coming from suppliers
fallow with every component, rules, deadline, tests that Vitalaire products. At the same time ,
predict the time and space with the quantity medical gas as to be supply is quasi impossible, in
particular when emergency situations appear. With this in mind, normal healthcare facilities,
distribution center, and patients of Vitalaire received medical supply on an continual basis. As a
result, medical supply is always available and ready for use at any deserved location from
Vitalaire. In case of a problem occurs, on call emergency line can be reach at any time. Rick is
responsible for ensuring that Vitalaire can meet the competition. QCustomer values is important
along the process. Rick tried to pay attention to the need of is customers to delivery high quality
service. Every team member at Vitalaire focus on giving the best service they can. To
demonstrate, M. Cobb innovates his canister to make it more practical and easy to handling.
This helps produce faster and benefit the client when they transport and carry the canister with
them.This put a lot of pressure to his shoulders, but as noted early, healthcare medical gas service Interview with Fill Plant Manager at Vitalaire Canada 4 is primordial and an is an emergency service necessary for life. In the meantime, the society
trends slowly beginning to focus in healthy lifestyles as they getting older can reduces the among
of people with chronic disease that Vitalaire could help. Multitudes of support and information
group (advocacy groups) to maintain and adopt healthy life habits are available all over the
community. On the other hand, the use of gas for medical treatment, paramedics intervention or
surgery remain constant. On the whole, the use of medical gas isn’t an optional choice that client
make. Unfortunately, relationship within the business and customers are represent around an
indispensable life needs that make us reflect. As a matter of fact, Vitalaire employees attitudes
and responsibilities show professionalism. To remain in the healthcare industry in a distinguished
way, discretionary, legal, ethical, economical, and social responsibility must demonstrate that
Vitalaire go over everything to offers great service and care. Economic talking, price and funding
are also regulated by Alberta governments rules. Either way, premium bundles and payment
arrangement are offers to private customers as well. Vitalaire always proactively social respond
on them activity . Managerial Skills, Roles and Functions of Fill Plant Manager at Vitalaire Interview with Fill Plant Manager at Vitalaire Canada 5 As a Fill Plant Manager, Rick plays an interpersonal role speaking with employees,
exchanging information with other departments and managers. Moreover, he needs to create
work schedules and keep it in time with deadline and top manager requests. To do so, he hires
and trains employees as needed. For example, each employee is trains to be able do any tasks in
the Fill plant. As a result, during shortage of workers or vacation time, the production keep is full
efficiency. Additionally, the employees are motivated to perform better and are encouraged
because them duties are less boring when rotating. To offers a complete training, once a year a
performance review is realized. Forces and Strengths of each worker are highlighted, and
objectives and goals determined. More the employee is trained and fully efficient with different
task, the better the pay range is. When staff members disagree and don't get along, Rick as to
play the decisional role of disturbance handler. Besides, in one hand, he continually informs
first- line managers plan and updates to put in place, in the other he reports to top manager.
Accordingly, Vitalaire is a workplace that people wants to work for. Rick is responsible for ensuring that Vitalaire can meet the competition. Customer values
is important along the process. Rick tried to pay attention to the need of is customers to delivery
high quality service. He also innovates his canister to make it more particle and easy to handling.
Regulation and economic trends are important and are mandatory. This put a lot of pressure to
his shoulders, but as noted early, healthcare medical gas service is primordial and an emergency
service to life. In the meantime, the society trends slowly beginning to focus in healthy lifestyles
as they getting older can reduces the among of people with chronic disease that Vitalaire could
help. Multitudes of support and information group to maintain and adopt healthy life habits are
available all over the world. At the end, healthcare service isn’t a choice that can be optional. Interview with Fill Plant Manager at Vitalaire Canada 6 Unfortunately, relationship and business with final customers and Rick fill plant operation are
defines around indispensable life needs. .
Conclusion
To conclude, motivation to manage other is the key of any good management.How Rick can see
the organization as the whole and interact with every component of the industry is the conceptual
skill that any manager would have to show. Indeed, the ability of working well with others is
important too. In fact, technical and knowledge alone is nothing when the attitude don't fit. Rick
demonstrated to me that is attitude and skills fit perfectly with his job position and that he knows
how manage well. Interview with Fill Plant Manager at Vitalaire Canada
References n.d. https://www.vitalaire.com/.
University Athabasca Student, Provencher, Julie Audrey, interview by Coobs, Ricks, Fill Plant
Manager Middle Manager. 2017. Interview with Fill Plant Manager at Vitalaire Canada
Williams, C., Champion, T., & Hall, I. (2015). Management (2nd ed.). Toronto: Nelson
Education Limited 7
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