The Role of Executive Management
In the section titled âThe Role of Executive Management in Information Quality,â our text cites W. Edwards Deming as saying (in 1986) that, "No permanent impact has ever been accomplished in Improvement of Quality unless the top management carry out their responsibilities. These responsibilities never cease: they continue forever... Failure of your own management to accept and act on their responsibilities for Quality is, in my opinion, the prime cause of your trouble.â
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Yet noted University of Chicago economist Milton Friedman has stated what seems to be the opposite view. Many have summarized him as saying that all of this âstuffâ about quality, business ethics, etc., is a misdirection of effort, wasted time and money, and a needless journey into emotionalism or pseudo-spiritualism. If the business managers and owners strictly keep their eye on the bottom line, Friedman says, all of this will sort itself out.Â
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Both of these viewpoints could easily be translated into âIA/IQ termsâ â thus, Deming is arguing for senior management commitment to and responsibility for achieving IA/IQ success, while Friedman is arguing that commitment to the bottom line will achieve the degree of IA/IQ the business really needs, and not waste effort on doing more.
Argue for Friedman's rebuttal and against Fiedman's rebuttal
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Posted 28 Apr 2017 01:04 AM
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