Tarnofsky: We must become more flexible if we are to meet our personnel needs and maximize efficiency. In the​ past, we simply hired as many​ full-time employees as we thought we needed. But this focus has caused us to lose many valuable employees. We should offer flextime and job sharing options to help us keep and attract talented employees.

​Robin: Alternatives to traditional job design approaches can lead to significant cost savings. Next year we are expected to have 500 more employees than our current facility​ allows, but my analysis reveals that 600 of our employees could telecommute.​ Therefore, we can avoid costly actions such as moving our offices or building extensions if these workers became telecommuters. Job sharing can also reduce facility costs as well as payroll costs.

Tarnofsky and Robin would be most likely to disagree about which of the following​ questions?

 

A.

Would telecommuting likely lead to cost​ savings?

B.

Does the organization have a moral obligation to offer flextime and job sharing​ options?

C.

If offering a job sharing option would not reduce​ costs, should the organization still offer​ it?

D.

Would the organization be better able to keep valuable employees if it offered flextime and job sharing​ options?

E.

Are any other organizational structure decisions important for the future of the​ organization?

 

Which of the​ following, if​ true, would strengthen​ Tarnofsky's argument?

 

 

A.

Most of the jobs at the organization do not require the employee to be physically present.

B.

Employees tend to believe that employees in nontraditional job arrangements are the most vulnerable to layoffs.

C.

Flextime arrangements are more common in service industries than in other industries.

D.

The number of employees interested in flextime is higher than the number of employees interested in job sharing.

E.

A large number of people with desirable job skills cannot commit to taking​ full-time positions.

 

Which of the following is assumed by​ Robin's argument?

 

 

A.

Other companies in the​ organization's industry have encouraged telecommuting.

B.

Overcrowding in the​ company's facilities has gotten worse in recent years.

C.

It would not be possible to offer telecommuting and job sharing options to the same employees.

D.

The number of employees who currently telecommute is no more than 100.

E.

The opportunity to save costs is the only possible justification that upper management will accept.

 

 

 

 

 

 

 

 

If​ Robin's statements are all​ true, which of the following must also be​ true?

 

 

A.

If the organization is forced to relocate its offices next​ year, then the number of telecommuters must be fewer than 600.

B.

If the number of telecommuters is more than​ 600, then the organization will be forced to either move its offices or build an extension.

C.

The organization cannot build an extension and move its office at the same time.

D.

If the number of telecommuters is fewer than​ 600, then the organization will be forced to either move its offices or build an extension.

E.

The potential cost saving from telecommuting is greater than the potential cost saving from job sharing.

 

A software development company is designing an evaluation plan for its software programmers. The company feels that changes are necessary because it lacks the facts it needs to distinguish outstanding software programmers from those that are only​ average, or worse.​ Previously, the company paid software programmers a flat salary and based evaluations on​ supervisors' opinions.​ Now, however, the company is considering the following measures for its software​ programmers:

Measurement Strategy​ Alpha: Software programmers will be evaluated based on the total number of lines of code that they produce.

Measurement Strategy​ Beta: Software programmers will be evaluated based on their ability to produce computer code that is free of errors.

Measurement Strategy​ Gamma: Software programmers will be evaluated based on the market success of the products they produce.

Which of the​ following, if​ true, would weaken the argument that the company should use Measurement Strategy​ Alpha?

 

A.

Software programmers usually have no direct contact with customers and do not determine product specifications.

B.

The programming languages used by the company require fewer lines of code to perform a function than the programming languages used by other companies.

C.

Any software programmer can choose to increase the number of lines of code it takes to perform any function.

D.

An effective software programming team is essential for the financial success of the company.

E.

Many of the current software programmers would not receive strong evaluations if the company used Measurement Strategy Alpha.

 

A decision to use Measurement Strategy Beta would assume that​ ________.

 

 

A.

software errors are more common than hardware errors

B.

software errors affect all users equally

C.

the impact of software errors has been greater recently

D.

when a software error occurs its effects are always clear to the final user of the product

E.

when a software error is discovered it is possible to determine who is responsible for it

 

The choice to use only Measurement Strategy Beta would be vulnerable to criticism because it would give the software programmers an incentive to​ ________.

 

 

A.

make overly optimistic commitments to​ customer-facing employees at the company

B.

spend too much time checking their code in order to eliminate any possibility of error

C.

develop projects that meet programming requirements but not market requirements

D.

skip the quality assurance checks that reveal the most damaging software errors

E.

produce more lines of code than is required to perform a given function

 

 

The choice to use only Measurement Strategy Gamma would be vulnerable to criticism because​ _______.

 

 

A.

many factors other than software programming are required for market success

B.

it sets up a goal that is unattainable

C.

it underestimates the effect that good software programming can have on the​ customer's experience

D.

it would require the company to change its current approach to evaluating software programmers

E.

it fails to establish a goal that requires any significant effort to achieve

 

Which of the following would be most similar to a decision to use Measurement Strategy Alpha and Measurement Strategy Beta​ together?

 

 

A.

Oak Meteors customer service agents are evaluated based on the quantity of calls they answer and the number of​ follow-up purchases that those callers make.

B.

Personal Devices rewards its brand managers more heavily for sales of new products than for sales of previously existing products.

C.

Stardust​ 'n' Clay rewards production line workers based on meeting production quotas and avoiding product defects.

D.

Axiom evaluates its sales staff on the number of sales they make and the size of those sales.

E.

Spa World valet parkers get a yearly bonus based on overall customer performance and supplement their income with tips from customers.

 

Management has decided to combine all three Measurement Strategies in order to give the software programmers incentives that match the​ company's goals. If the products meet their Gamma​ goals, software programmers who have met either their Alpha goals or their Beta goals will be​ rewarded, but if the products fail to meet their Gamma​ goals, software programmers will not be rewarded unless they have met both their Alpha goals and their Beta goals. Under this​ system, which of the following CANNOT be​ true?

 

A.

A software programmer who has met his or her Alpha goals is not rewarded.

B.

A software programmer who has not met his or her Beta goals is rewarded.

C.

A software programmer who has met neither his or her Alpha goals nor his or her Beta goals is not rewarded.

D.

The company meets its Gamma​ goals, and a software programmer who meets his or her Alpha goals is not rewarded.

E.

The company does not meet its Gamma​ goals, and a software programmer who meets his or her Beta goals is not rewarded.

 

A company is convinced of the benefits of exercise for its workers. Healthy employees take fewer sick days and tend to be more focused on their job. In​ addition, exercise enhances the​ workers' positive moods. The company is so persuaded of the value of exercise that it has adopted a new​ policy: Moving​ forward, all workers will be allowed to exercise during the work day for up to three hours per week.

The reasoning behind the​ company's exercise policy assumes that​ ________.

 

A.

exercise is the most effective way to improve the moods of the workers

B.

the exercise that the workers would engage in will be more strenuous than the exercise they would do on their own

C.

most employees will not exercise more unless they are forced to do so

D.

adopting the policy will not require the company to purchase any special equipment or reallocate any office space

E.

the employees who would exercise during the work day are not getting enough exercise

 

All of the following questions are relevant to the​ company's decision with respect to its exercise policy​ EXCEPT:

 

 

A.

How likely is it that workers will be injured by​ overexercising?

B.

After how much exercise do the benefits of exercise​ diminish?

C.

Would the workers have different exercise needs if they had formed different behavioral patterns when they were​ children?

D.

What resources will be required to monitor the workers to make sure that they do not spend more than 3 hours per week exercising during work​ hours?

E.

What is the value of the time the workers will spend exercising during the work​ day?

 

 

 

 

 

 

 

 

Which of the​ following, if​ true, would weaken the argument for the​ company's exercise​ policy?

 

 

A.

The company has set up an arrangement with a local gym to provide facilities for exercising.

B.

The policy is not designed to increase the amount of time that the​ workers' families will spend exercising.  

C.

Many of the workers who exercise more because of the policy would return to their previous levels of exercise if they left the company.

D.

Different people require different kinds of exercise in order to get the benefits of exercise.

E.

The workers who are most in need of additional exercise are least likely to participate in the exercise program.

 

Our company has recently expanded its investment in its Employee Assistance Program​ (EAP). The EAP provides a variety of support services to​ employees, including free counseling on topics such as stress​ management, substance​ abuse, and mental health issues. Independent audits of the quality of the services conclude that they are very effective.​ Strangely, though, since the expanded investment in the EAP the estimates of lost productivity attributed to substance​ abuse, excessive​ stress, and other mental health issues have risen dramatically.

Which of the​ following, if​ true, would help explain the surprising result described​ above?

 

A.

The​ EAP's most effective treatments are aimed at reducing the amount of productivity lost to substance​ abuse, excessive​ stress, and other mental health issues.

B.

It is impossible to know what problems employees would have had if the EAP did not exist.

C.

The estimates of the amount of lost productivity attributed to excessive stress are higher than those attributed to substance abuse issues.

D.

The EAP has been effective in identifying the causes of problems that had previously been undiagnosed.

E.

The investment in the EAP became possible only with the support of top management.

 

All of the following questions would be relevant to the evaluation of the effectiveness of the EAP​ EXCEPT:

 

 

A.

Are employees who are suffering from stress likely to remain undiagnosed for a significant amount of​ time?

B.

Which market forces are most likely to cause​ work-related stress?

C.

Are employees who are suffering from excessive stress better able to manage their stress following counseling through the​ EAP?

D.

Are employees aware of the resources that the EAP has to​ offer?

E.

Does​ EAP-provided counseling reduce the amount of time that employees suffer from excessive​ stress?

 

Many employees have claimed that concern for the employees is not the​ company's primary motivation for supporting the EAP. All of the​ following, if​ true, would support that belief​ EXCEPT:

 

A.

The expanded support for the EAP followed an increase in​ stress-related incidents at work.

B.

Management believes that even if the EAP does not help​ workers, the​ EAP's existence will create good will between the company and its employees.

C.

Having a meaningful EAP is a factor in the​ "Best Places to​ Work" awards that the company is trying to win.

D.

The company is keeping track of the employees who use the EAP to look for indications of instability or underperformance.

E.

The​ company's support for the EAP is prominent in the​ company's public relations literature.

 

Tarnopol Learning Services​ (TLS) offers tutoring to high school​ students, college​ students, and adults returning to school.​ TLS's major product offerings include academic​ tutoring, standardized test​ preparation, and admissions consulting. Demand for standardized test​ preparation, which accounts for the majority of​ TLS's revenues, peaks before the most popular test dates. Demand for admissions consulting peaks late in the​ year, just before application deadlines. Demand for tutoring services varies less than demand for other TLS​ services, but it is highest near the end of academic semesters. Staff shortages during these times have been a persistent problem. In​ response, TLS is considering whether to​ 1) recruit and train a greater number of temporary workers during peak demand​ times; or​ 2) partner with a tutoring and testing outsourcing firm that would provide services to TLS customers using the TLS brand.

An executive at TLS believes that the​ peak-season demand for standardized test preparation is the most important staff shortage problem. Which of the following is assumed by this​ claim?

 

A.

The profit margins for standardized test preparation are higher than those of academic tutoring and admissions consulting.

B.

The amount of revenue a service brings in is a good indicator of the amount of effort required to deliver that service.

C.

The general public believes that it is ethical to provide standardized test preparation at prices higher than most can afford.

D.

Standardized test preparation is a growing business that has found customers in new demographic categories.

E.

The staff shortages in admissions consulting could be avoided by expanding the applicant pool to include people who do not hold graduate degrees.

 

An executive at TLS believes that the best way to measure the number of extra employees that TLS needs is to estimate the number of extra employees each product category requires and then add all of those estimates together. Which of the following points out a flaw in this​ approach?

 

A.

It assumes without warrant that solving the staff shortage problem is all that will be required to ensure that TLS will be profitable.

B.

It dismisses the possibility that some of the product categories have greater staffing needs than others.

C.

It relies on evidence that is​ self-contradictory.

D.

It fails to account for the possibility that significant numbers of potential employees could work in different product categories.

E.

It relies on a mathematical formula to decide a question that is a matter of opinion.

 

In making the decision between hiring a greater number of temporary workers and partnering with a tutoring and testing outsourcing​ firm, all of the following questions would be relevant​ EXCEPT:

 

A.

Would tutors trained by another company be likely to teach the​ test-taking techniques favored by​ TLS?

B.

Would TLS have any responsibilities to the workers it hires that exceed its responsibilities to the workers hired by the outsourcing​ partner?

C.

Is the outsourcing partner better than TLS at recruiting potential​ employees?

D.

Is TLS capable of meeting the demand for its services by using its own recruiting and training​ resources?

E.

Would TLS have any staff shortages if it limited itself to offering academic​ tutoring?

 

TLS is concerned about the stress levels of its​ employees, especially during the peak demand​ season, when employees must put in extra hours at work. To address the​ problem, TLS has designed a​ 40-hour stress management program and asked its manager to identify the employees that would most benefit from participating. Those employees will receive special invitations to the program and will be strongly encouraged to attend. This plan assumes which of the​ following?

 

A.

The people who designed the stress management program at TLS designed it with the tutoring industry in mind.

B.

The physical effects of stress are more important that the nonphysical aspects of stress.

C.

TLS has had no success with other attempts to help its employees manage stress.

D.

Problems related to stress are more pronounced at TLS than they are in similar companies in the industry.

E.

Being identified as someone needing stress management will not in itself be a significant cause of stress

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Status NEW Posted 06 Jun 2017 04:06 AM My Price 15.00

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