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| Teaching Since: | Apr 2017 |
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MBA, Ph.D in Management
Harvard university
Feb-1997 - Aug-2003
Professor
Strayer University
Jan-2007 - Present
Social Media Feedback Activity
Complete each section below. Be sure to cite your sources when necessary (including all uses of the
textbook).
1 Establishment Feedback
Research a review-based social media site such as TripAdvisor®, Yelp®, UrbanSpoon®,
Bookings.com®, Hotels.com®, or something similar.
Pick a local service establishment and review the feedback.
Provide a 3 to 5 sentence summary below. 2 Service Improvement
Identify 3 to 5 major areas of improvement.
Discuss in 3 to 5 sentences per topic how you would use the feedback from social media to improve
service within the establishment.
Area of Improvement (If needed:) References
APA-formatted citation Social Media Feedback Suggestion/s to Improve Serv
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