Exercise #31
Listen, Absorb, and Formulate with a Client Mandated into Services
Case Information: The following is a transcript of a dialogue between a foster `care
worker and a client (Mary) whose 2 children have been removed from her care because
of neglect. Mary’s 12 year-old son had been picked up by the police for breaking
windows at midnight and when they brought him home Mary was not there. Protective
Services removed both her children and placed them in foster care.
In the dialogue, the responses of the worker have been removed. Assuming you were the
worker, how might you respond? Fill in the spaces for the worker with solution-focused
responses and questions.
Group 1
W: The court assigned me to come and see you. I tried to call you and
couldn't reach you, so I came out to your home. Do you have time to
talk now, or do you want me to come back another time?
M: Oh, there's no good time. Come in now. Did you bring any police with
you or anything, or any protective service workers?
W: No. No I didn't. Just me. And all I'm here to talk about is what you
might care to do with this situation. So, I'm not here representing the
police. I'm here as a foster care worker.
M: I've had a million workers already; I've had a million of them. You're
just another one. I’ve had so many social workers. I’ve played all your
games. My kids have been in foster care before. I’ve played all games.
I’m not going to play all those petty little ol’ kiss-my-butt games
anymore. I’ve had it. I’ve just had it.
W: Uh-huh.
(Insert your solution-focused responses and questions)
Group 2
M: I don’t think there is anything you can do anyway. They always say,
“Oh your problem is Ms. Monroe this and it’s that.” What are you
going to do? Do you think that’s going to change me? Just sitting here
and talking? What can you do? Nobody else has been able to do
anything. Do you think you can do something different? I don’t think
so.
W: Uh huh.
(Insert solution-focused responses and questions) Group 3
M: W: The system has ruined my life. This protective services worker. She
came in here and she took my kids away. She took away my livelihood.
They say I have to have an apartment. I have to have food. How can I
do that? They took away my ADC. I don’t have a Medicaid card. I
can’t get any help with my back. I owe money to the hospital. I can’t
go back to the doctors because I owe money. I can’t, I don’t have a
Medicaid card. What am I supposed to do? Ruined my life! It just
ruined my life. The system always ruins everybody’s life.
(Insert solution-focused responses and questions) Group 4
M: W: What I need, I need money. They tell me I have to get a new apartment,
but take away my money. Take away my Medicaid. I have back
problems and take away my Medicaid. I had one worker once who
gave me money. Now that was a good worker. But you’re not here to
give me money. That’s what I need. I need money.
(Insert solution-focused responses and questions) Group 5
M: W: The system does not help. The system destroys. That’s what I teach
my kids. Two things I teach them. I teach them that the system does
not help; it is out to destroy them ... and, that they need to survive.
They need to do whatever they need to do to survive. I’m teaching
them to be survivors.
(Insert solution-focused responses and questions) Group 6
M: I just kind of go about my business. I eventually get my kids back.
They’ve always come back before. I’ll get them back. They’re my kids.
Oh. Before I played all those games. All those games that they made
me play. But, I’m not going to do it anymore. They say that I have a
drinking problem, so I got hooked up with this program and I had to pee W: : in this cup all the time. I’m not peeing into anybody’s cup anymore.
That’s over and done with. Uh-uh.
Uh-huh. (Insert solution-focused responses and questions)

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