CMGT 556 Week 5 Individual Assignment Managing Customer Driven Process Improvement

 

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CMGT 556 Week 5 Individual Assignment Managing Customer Driven Process Improvement

 

CMGT 556 Week 5 Individual Assignment “Managing Customer-Driven Process Improvement.”

Assignment Preparation

Activities include completing the Skillsoft courses, independent student reading, and research.

Complete the following Skillsoft courses:

Customer-Driven Process Improvement: Basic Framework

Customer-Driven Process Improvement: Identifying Customer Needs

Customer-Driven Process Improvement: From Customer Needs to Process Requirements

Customer-Driven Process Improvement: Mapping and Measuring Processes

Customer-Driven Process Improvement: Analyzing Process Problems

Customer-Driven Process Improvement: Identifying Improvement Ideas and Solutions

Customer-Driven Process Improvement: Implementing and Maintaining Improvements

Assignment

Write a 2- to 3-page paper or develop a Microsoft® PowerPoint® presentation to use that information to present how the various aspects of customer-driven business involves and affects SCM, CRM, and ERP systems.