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MBA, Ph.D in Management
Harvard university
Feb-1997 - Aug-2003
Professor
Strayer University
Jan-2007 - Present
Question 1
Question 2
One particular area of interest for the firm is whether changing the specific content offered in the subscription would have a material impact on a consumer’s willingness-to-pay. To form a basis for your quantitative analysis, you recently conducted a large-scale conjoint survey to a sample of 1000 subjects, selected to mimic your current target market of prospective customers. Currently, your firm offers a single monthly subscription plan consisting of content from the following television channels: NBC, CBS and ESPN. However, for the purposes of the study, several other channels were also tested. Each subject was asked to rate 15 different subscription profiles. In each profile, the subject was asked to evaluate the content packages on a 1-month basis (i.e. ratings are on a per-month of service basis). In addition, the study included the specific phone (device) model since different models have different displays, making the “viewing experience” device-specific. Three specific phone models were tested: Nokia, Samsung and LG. Subjects were given live demonstrations of the service on each of the devices before completing the survey. Currently, the firm only sells its subscription service for usage on the LG phone.
Preliminary results from this survey have already been tabulated by your marketing research team. Each row in the data file corresponds to a profile which was evaluated by the subject. In the preliminary analysis, the market research team has already clustered the subjects from the study into distinct groups (or “segments”). Your current task consists of using the data they have sent you to study demand for the subscription service and to assess pricing. The conjoint data are available on Canvas in the file conjoint.csv.
Analyzing the conjoint data using ex post segmentation.
Demand Analysis:
4. Consider the current subscription plan offered by the firm and assume it is the only service offered: NBC, CBS, ESPN on the LG device. Plot the EVC demand curve for this subscription plan. Be sure to label your graph clearly.
Static Pricing Analysis:
5. Suppose the firm only offers its current plan, as in 4(a). What is the static, revenuemaximizing, monopoly price of the subscription for a month of service? Show your work.
6. Suppose the firm would be willing to unbundle the offering, allowing customers to customize part of their subscription. Under this plan, the firm sells the LG device bundled only with basic phone service. However, consumers could optionally choose to add the content bundle to the phone with basic service. The consumer cannot design the content bundle: the content bundle is set to consist of NBC, CBS and ESPN. An additional price would be charged for adding the content bundle to the monthly subscription. Naturally, a consumer would have to purchase the basic phone service in order to get access to the additional optional television content.
Accounting for the Lifetime Value of the Consumer:
7. As before, suppose the firm only offers the subscription plan consisting of NBC, CBS and ESPN. Suppose also that it prices this plan at the rate you computed in question Using other existing field data on consumers who have already adopted the service, you know that an existing customer has a 70% chance of defecting in any given month when you charge the price computed in question 5. Assume that the size of your total customer market is 500,000 individuals and your current existing customer base is 150,000 individuals. From accounting, you also know that the cost of providing service to a customer (existing or prospective) is $8 per month[1]. Moreover, the cost of contacting a prospective customer with an offer to sign up for the service is roughly $5. This “initial marketing contact” cost does not apply to existing customers. Finally, the firm’s monthly borrowing cost of capital used to discount future revenues from a customer is 5%.
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