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    Harvard university
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Category > Management Posted 15 Jun 2017 My Price 8.00

Handling Difficult People-Interventions

Review the “Handling Difficult People-Interventions” portion of the week 4 lecture. Based on the techniques outlined there, illustrate how you might handle an interpersonal conflict with a fellow team member in the workplace. In your analysis and application, discuss which techniques would be most appropriate or least appropriate in the context of a team meeting and in the context of a private, one-on-one interaction with the team member. 

 

Handling Difficult People-Interventions:

-Have the group decide

-Use the agenda and ground rules

-Be honest; say what's going on

-Use humor

-Accept or legitimize the point or deal

-Use body language

-Take a break

-Confront in the room

Answers

SuperTutor
(15)
Status NEW Posted 15 Jun 2017 04:06 AM My Price 8.00

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