Discussion 1 ( CHERNO JALLOW )
Knowledge Management is not a technology rather it is a systematic process of
creating, sharing, promoting and leveraging of an organization knowledge. In simple
terms, Knowledge Management is about making sure that employees in an organization obtain
the right knowledge at the right time as needed in order to create value and enhance
organizational performance. There are four steps involve in the process of Knowledge
Management.
1) Gathering:- This is to gather information from different sources. It is vital for a company to
obtain information that can be useful to the company in the future.
2) Classification:- After gathering and generating information, the next step is to organized and
classified the information in a way that provide a meaning.
3) Analyze:- Once the information is gathered and classified, then there is a need to analyze
the information. This will allow the organization to make future projections.
4) Share:- After the information is analyzed, it is shared through the company. This will help get
the info to those who would benefit from it.
Examples of Knowledge Management includes; expert systems, group ware and
document management systems etc all of which help to ensure right employees have the right
knowledge at the right time Discussion 2 (JOHN SHADARE ) Knowledge management is not a technology. It is a collection of processes that governs the creation,
dissemination, and utilization of knowledge. Knowledge management can also be defined as the process of
finding, gathering, assessing, organizing, and sharing information or knowledge. The information of knowledge
consists of documents, procedures, resources, and worker skills. Knowledge management is a useful tool for
companies to gather and organize important information so that tasks, and projects can be completed efficiently.
It is also a tool to find the individuals with the desired skills to complete those tasks and project. So, knowledge
management is essentially a map that outlines the flow of information so that a company can successfully fulfil
their duties, tasks and projects. Examples of knowledge management systems are:
Expert Systems – An information system used to make choices that would normally be performed by
domain expert, such as diagnosis of a problem.
Groupware – Facilitate collaboration between workers. They may assist workers in sharing appointment
calendar or sending messages between them. Document Management Systems – Enable users to perform versioning, store and share
documents, and search through documents more efficiently.
Decision Support Systems – Presents information to user in a manner that they can make informed
decisions more easily.
Database Management Systems – It is used to store data and also provide for easy retrieval. Discussion 3 (EYUCHE IJOMAH)
Knowledge management (KM) is a business process and not necessarily a technology. Knowledge
management is doing what is needed to get the most out of knowledge resources. It is a process of
creating, sharing, using, and managing the knowledge and information of an organization. In terms of technology, KM has huge benefits from the use of information technology to
support business process. The use of leading-edge information technologies (e.g., Web-based
conferencing) to support KM mechanisms enables dramatic improvement in KM.
The examples of technology that supports knowledge management systems are:
Group collaboration system: This facilitates communication, collaboration amongst team
members.
Artificial intelligence system: This is a system that behaves like humans.
Microsoft office systems: This includes word processing, desktop database, electronic messages,
desktop publishing etc

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