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| Teaching Since: | Apr 2017 |
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MBA, Ph.D in Management
Harvard university
Feb-1997 - Aug-2003
Professor
Strayer University
Jan-2007 - Present
Employees with passion 1 1. What makes Hot Topic as successful as a retailer? What makes them so popular with their
employees? How can they keep their success going? Passion for a concept. The passion for the products and the inspiration behind them is what
makes Hot Topic different from many others, and the passion that drives the culture is shared
across all levels and positions of the organization. In fact, McLaughlin claims that music inspires
not only the products they sell, but also store design and even the people they hire.
What makes them popular with their employees is the great working environment. Where
employees feel they can “fit in” and be appreciated for what they contribute to the organization.
Senior executives talk to employees and customers to learn in what direction they want.
Everyone works in one big room and shares space, taking emphasis off hierarchy and promoting
collaboration and open communication. The employees are supported in risk-taking decisions
when taking care of the needs of customers. This gives employees a feeling of inclusion and
empowerment to make decisions. Employees are kept satisfied through such perks as cell phone
discounts, on-site massages, health fairs, scholarship reimbursement, and “employee of the
month” programs
What will keep them succeeding is motivating employees and providing conducive
environment for them to work in, supporting them in risk-taking decisions when taking care of
the needs of customers. Providing them with giving them a three-day weekend every other
weekend. The other main point for them to succeed is, continuing with the innovative ideas and
programs provides Hot Topic with a unique culture and that helps keep their employees and
customers satisfied and loyal. Employees with passion 2. How does the idea of no walls and no doors in the corporate headquarters encourage the
culture Hot Topic is trying to perpetuate? Do you think you would like to work in such an
atmosphere?
The idea of no walls and doors will encourage values like collaboration, open communication,
and empowerment. This is promoted by everyone working in one big room and shares space,
taking emphasis off hierarchy and encouraging collaboration and open communication. This
gives employees a feeling of inclusion and empowerment to make decisions. I would
comfortably work in such an environment. Reference 2 Employees with passion 3 University of South Florida, Counterproductive Behavior at Work—
http://chuma.cas.usf.edu/~spector/counterpage.html Kreitner, R., Kinicki, A., & Buelens, M. (2002). Organizational behaviour. McGraw Hill. Zairi, M. (1999). Managing excellence: leadership. The TQM Magazine, 11(4), 215-224. American Psychological Association–Psychology Topics—www.apa.org/topics
Group Dynamics–The Resource Page—www.has.vcu.edu/group/gdynamic.htm
Compliance Tools for HR Professionals–Homepage—www.HR.BLR.com
The Social Psychology Network–Homepage—www.socialpsychology.org
www.workplaceviolence911.com
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