CourseLover

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About CourseLover

Levels Tought:
Elementary,Middle School,High School,College,University,PHD

Expertise:
Algebra,Applied Sciences See all
Algebra,Applied Sciences,Architecture and Design,Art & Design,Biology,Business & Finance,Calculus,Chemistry,Engineering,Health & Medical,HR Management,Law,Marketing,Math,Physics,Psychology,Programming,Science Hide all
Teaching Since: May 2017
Last Sign in: 190 Weeks Ago, 4 Days Ago
Questions Answered: 27237
Tutorials Posted: 27372

Education

  • MCS,MBA(IT), Pursuing PHD
    Devry University
    Sep-2004 - Aug-2010

Experience

  • Assistant Financial Analyst
    NatSteel Holdings Pte Ltd
    Aug-2007 - Jul-2017

Category > Marketing Posted 18 Jun 2017 My Price 10.00

measures for customer satisfaction

Question description

 

PART ONE

Suppose a company at which executives were rewarded for meeting targets based only on profits and stock price switches to a balanced scorecard that adds measures for customer satisfaction, employee engagement, employee diversity, and ethical conduct.

How, if at all, would you expect executive performance to change in response to the new control system? How, if at all, would you expect the company's performance to change?

(Note: The balanced scorecard contains four major perspectives.)

 

 

PART TWO

EVERYTHING YOU NEED FOR THIS IS ATTACHED BELOW ( 1 templates 1 example) ( 3 word documents 1 powerpoint)

Control Implementation

Controlling is the final function of management. Its purpose is to create ways to monitor and track the progress of goals. This means that the activities in controlling have a very close relationship to the decisions made in planning. For this course project assignment, you will be using a template to track and measure the goals you created in the planning portion of the course project.

In order to complete this assignment, you will need to revise the two SMART goals you created previously, and then design control methods for them.

Download the control template in the resources section below and address the following:

  • Improve and revise the goals you created previously. (Each page template will be used to evaluate one of your SMART goals.)
  • Fill out the chart, giving basic information about each goal.
  • Explain the system that you will create to track each goal.
  • Demonstrate an understanding of your obligation to complete this goal with the given time frame.
  • Develop and identify adjustments that can be made if the business is falling behind in achieving this SMART goal.
  • An example has been provided below the template. It will provide some guidance on how the final product should look.

Answers

(12)
Status NEW Posted 18 Jun 2017 06:06 AM My Price 10.00

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