Dr Nick

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About Dr Nick

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Teaching Since: May 2017
Last Sign in: 340 Weeks Ago, 3 Days Ago
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Education

  • MBA (IT), PHD
    Kaplan University
    Apr-2009 - Mar-2014

Experience

  • Professor
    University of Santo Tomas
    Aug-2006 - Present

Category > Business & Finance Posted 20 Jun 2017 My Price 10.00

Leaders involve employees in the process of improving guest

 

Recall your experiences in your current of past work environment.

What happened when a manager used a good strategy to decide something significant and effectively planned, prepared, directed, and controlled the effort? 200 word

Question 1

Leaders involve employees in the process of improving guest service through __________ and __________.

Question 2

Guest services are __________, which means that they cannot be test-driven before experiencing.

Question 3

In the hospitality industry, the term __________ is preferred over customer.

Question 4

A key objective in the service equation is to encourage guest __________.

Question 5

__________ is/are a unique challenge to the management of hospitality products and services, affecting the return on investment (ROI).

Question 6

What are the five requirements to achieve success in service? Give an example of how you as a hospitality manager could achieve each of these five requirements. Your response should be at least 200 words in length.

Question 7

Describe how the hotel market has been affected by changes in consumer expectations. Your response should be at least 200 words in length.

Answers

Dr Nick
(4)
Status NEW Posted 20 Jun 2017 06:06 PM My Price 10.00

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