Fed Ex Services Case Activity
In this activity, you will be looking at the Fed Ex Service's combined technologies are used in their daily
operations and how well it fits their overall business strategy. This will be done by looking at how they
combined technologies, identifying their function, observing their impact on the organization, and
connecting them to the strategic intent. Use all of the provided information (articles, videos, etc.). See
the sample completed activity provided in the course.
Step 1 - Technology/Application Identification - Complete the grid to identify the technologies used, their
function, and who is involved in their use or what process do they contribute to. (Feel free to add rows.)
Technology/Application Function Who uses/Process involved Comments: Step 2 - Data Importance on process
Data is very important to FedEx services. How has data shaped the organization and use of technology at
FedEx Services? Focus on data and complete the grid. Think about the impact on the organization
structure (normal job roles, duties, responsibilities, etc), changes in organization structure, and changes
in management structure. Impact on process could include changing responsibilities of data collection,
automating duties that were once completed by employees or customers, or changes in rules governing
the process.
Data Organization Impact Process Impact Comments: Step 3 - Connecting to Strategy - Does the organization have a stated technology strategy? Is their
approach documented in the business strategy phrases (mission statement or motto? If it is stated,
please restate in your own words. If not explicitly expressed, what do you think the strategy is?
Comments: Step 4 - Look at competitors in the marketplace. Compare their use of technology to the case company.
What is similar? What is different? (Pick one or two that best emphasize similar or dissimilar traits).
Competitor Name Technology Similar Dissimilar Comments: Step 5 - What is your evaluation of the case companies use of technology? What would you change?

• 1498182085-Fed Ex Services Template.docx
• 1498182090-Fed_Ex_Services1.pdf
• 1498182094-Tracking 40 years of FedEx Technology _ Gadget Lab _ Wired.pdf

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