1.When would it be appropriate for a manager to use retribution to influence others?

A.All of the answers are correct.

B.When resistance to a request is likely

C.When parties have mutual respect.

D.When there is adequate time for extensive discussion.

 

2.What theory focuses on a leader's involvement in clarifying expectations of employee performance?

A.Path Goal Theory

B.Equity Theory

C.None of the answers are correct.

D.Expectancy Theory

 

3.Elements of the framework for collaborative problem-solving to resolve conflicts include:

A.Establish superordinate goals.

B.Focus on positions, not interests.

C.Figure out what the other person needs to agree to your solution.

D.Attempt to use humor to break down barriers.

 

4.Businesses that have very few conflicts are usually the most successful.

T/F

5.Empowerment typically leads to unusual competition between employees who are vying for promotions.

T/F

6.Managements skills are really just common sense because there is very little research on what makes a manager effective.

T/F

7.When a manager tries to influence you through retribution, there are no effective ways to counteract that influence strategy.

T/F

8.The expectancy theory of motivation suggests that the level of managerial supervision in subordinates' tasks should depend on what the subordinates want that level of supervision to be.

T/F

9.The collaborative approach to conflict resolution encourages trust and assertive behaviors, fosters empowerment, and works best in an environment supporting openness, directness and equality.

T/F

10.As a manager, Chris is responsible for designing a bonus program to reward all the employees in her sales unit. A key factor that the manager should consider is whether the bonus should be linked to team or individual performance.

T/F

11.The Job Characteristics Model focuses on ways to make work more equitable.

T/F

12.The goal of a mediator is to assess who is to blame for a conflict.

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13.To encourage Tim's initiative on the group project, Vince should tell tim that he alone is totally responsible for success.

T/F

14.Leading change can be considered a process to insure predictability and routine.

T/F

15.Of all the approaches to resolving conflict, compromising is the best. However, it is also the most difficult to implement.

T/F

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