1.Strategies for institutionalizing positive change include:

A.Communicate the change after you have a change plan in place and you have implemented the first stages.

B.Focus on creating irreversible momentum.

C.Eliminate all barriers to change.

D.Identify the resistors to change and determine if they should keep their jobs.

 

2.If you use the influence strategy that helps others to see why they should do what you say, which influence strategy are you using?

A.None of the answers are correct answers.

B.Referent power.

C.Positional power.

D.Managerial expertise.

 

3. Characteristics of positive change include all of the following EXCEPT:

A.Engagement of the heart as well as the mind.

B.A focus on creating abundance and human well-being.

C.A focus on unlocking positive human potential.

D.Engagement of negative people to help them change their attitudes.

 

4. An effective goal program has goals that are specific, consistent, and appropriately challenging. What else is key to an effective goal setting program?

A.Motivation.

B.Autonomy.

C.Fairness.

D.Feedback.

 

5.Your boss remarks, "The key to an effective motivational program is that it increases both job satisfaction and work productivity. How should you respond?

A."No. The program should only focus on satisfaction. We do not want to promote an imposing management style."

B."Yes, but interpersonal relationships are a better predictor of job satisfaction and work productivity."

C."No. The program should only focus on productivity. An indulging management style is rarely effective."

D."Yes. I agree."

 

6. If you attempt to resolve a conflict by satisfying the other party's concerns, but neglecting your own, what approach will you be using?

A.Avoiding

B.Collaborating

C.Forcing

D.Accommodating

 

7. Sources of interpersonal conflict include all of the following EXCEPT:

A.Personal differences.

B.Role incompatibility.

C.Team goals.

D.Informational deficiencies.

 

8.According to the formula for performance, a person's ability to perform effectively is determined by which of the following factors?

A.Determination and Commitment.

B.Effort.

C.Training and opportunities.

D.Aptitude, training and resources.

 

9.Assume George is a poor performer. You have already provided the necessary resources and training he needs to do the job, yet his performance continues to decline. What is the next step?

A.Reassign George to another position where he might perform better with another boss.

B.Place George in a position where his performance will not hurt the company.

C.Release George -- how many chances should a person get?

D.Redesign the job, if possible, so that you are essentially refitting tasks to match George's abilities and the needs of the organization.

 

10.The Transition Grid identifies the stages individuals go through when they deal with changes at work. Which of the following answers describes the order of the stages?

A.Surprise, denial, resistance, exploration.

B.Denial, resistance, exploration and commitment

C.Surprise, shock, denial and commitment

D.Resistance, denial, exploration, goal achievement.

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