Unit 5 [203: Human Resource Management] Assignment Rubric
Case Study Analysis Read the Case”Taking Responsibility: Customer-First Values Shape Hiring Decisions at Zappos” at
the end of Chapter 6.
Answer the questions below (not the questions at the end of the case study in the text) in a 2-3 page
paper. Note that the questions in this Assignment relate to both Units 4 and 5.
● Select a recruitment policy that might best fit the culture of Zappos. Why is this policy a good fit
for the organization? What might be the impact of the recruitment policy on the organization?
● Describe the steps in the selection process at Zappos. Does this seem like a complete
selection process? If not, what steps would you add?
● Review the criteria for a successful selection method: reliable, valid, generalizable, practical,
and legal. How well does Zappos meet those criteria? How can it measure the success of its
selection methods? Requirements:
1. Use the Case Study Template (available in Doc Sharing) to format your paper.
2. Complete a 2-3 page paper (not including the title and reference pages).
3. Answer each question thoroughly.
4. Demonstrate your understanding of the information presented in the weekly reading
assignments by defining terms, explaining concepts, and providing detailed examples to illustrate
your points.
5. Include at least two references from your reading assignments, or other academic sources, to
reinforce and support your own thoughts, ideas, and statements using APA citation style. Review the Assignment Rubric (below) before starting this Assignment. Unit 5 Assignment Grading Rubric Content and Support Maximum
Percent Maximum
Points 50% 25 Unit 5 [203: Human Resource Management] Major topics are stated clearly and supported by research.
Specifically,
● Select a recruitment policy that might best fit the culture of
Zappos. Why is this policy a good fit for the organization?
What might be the impact of the recruitment policy on the
organization?
● Describe the steps in the selection process at Zappos.
Does this seem like a complete selection process? If not,
what steps would you add?
● Review the criteria for a successful selection method:
reliable, valid, generalizable, practical, and legal. How well
does Zappos meet those criteria? How can it measure the
success of its selection methods?
● At least two academic sources are used to reinforce and
support ideas.
● Meets minimum length requirements.
Analysis and Critical Thinking
Responses demonstrated critical thinking and analysis and
exhibited application of information. 30% 15 Writing Style and Grammar 10% 5 APA Format and citation style 10% 5 TOTAL 100% 50

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