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MBA, Ph.D in Management
Harvard university
Feb-1997 - Aug-2003
Professor
Strayer University
Jan-2007 - Present
Exam II Review Sheet
Main Topics
(May not include every topic on the exam, but these are the most important and will definitely appear) 1. Types of trust
2. Building trust
3. Causes of mistrust
4. Lying
5. Issues with lying
6. Detecting lies
7. Conflict
8. Fairness
9. Equity
10. Social Comparisons
11. Justice
12. What can be exchanged in a relationship
13. Norms
14. Relationship Congruency
15. Friends, family, embeddedness
16. Cross-cultural video
17. Definition and aspects of culture
18. Using culture in negotiations
19. Three broad characteristics of culture (i.e. direct vs. indirect communication)
a. The remainder are from the readings
20. Three schools of bargaining ethics/accepted conventions in negotiations
21. High cost of low trust
22. Six habits of merely effective negotiators
23. Three rules for coping with culture
24. The readings also provide additional info on topics such as persuasion techniques, detecting lies, culture, etc.
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