What? I Failed? But I paid for Those Credits!
Problems of students Evaluating Faculty*
by Thomas Lord
Late one afternoon several days ago, I was startled by a loud rap on my office door.
When I opened it, I immediately recognized a student from the previous semester
clutching the grade slip he had just received in the mail. Sensing his anger and
frustration, I invited him in to discuss his scores. I was surprised that he had not
anticipated the failing grade because his exam scores were abysmal, his class work
was marginal, and his attendance was sporadic. When I scooted my chair over to
my computer to open the course’s spreadsheet to review his grade, he told me he
didn’t have an argument with the test, class, and attendance records. His reason for
coming to see me was to ask how he could get his refund. He had, after all, paid for
the credits, right? I was astonished. In all my years in higher education, this was
the first time I had been asked for a refund.
A day later over lunch, a colleague remarked that with the nation’s
troublesome economy, many universities have turned to the business model of
running the institution. “The business model,” he acknowledged, “focuses on
financial efficiency while maintaining a quality product.”
“Perhaps so,” another colleague responded, “but the principal foundation of
the business model is the notion of satisfying the customer. Because the products
of a college are its graduates, it requires the college to meet their expectations for
both a quality education and a gratifying experience. This is nearly impossible if
the college wants to retain its integrity and high standards.”
*“What? I Failed? But I Paid for Those Credits! Problems of Students Evaluating
Faculty” by Thomas Lord from Journal of College Science Teaching,
November/December 2008. Used by permission of the National Science Teachers
Association.
In the create the reference entry for the citation material:
Lord, T (2008). What? I failed? But I paid for those credits! Problems of
students evaluating faculty. In B. Ballenger (Ed). The Curious Research: A
guide to writing research papers (pp. 93-97). Hoboken, NJ: Pearson
Education

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