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BS,MBA, PHD
Adelphi University/Devry
Apr-2000 - Mar-2005
HOD ,Professor
Adelphi University
Sep-2007 - Apr-2017
Read the Valley County Medical Clinic case presented on pp. 163–164 of Operations Management for MBAs.
Use techniques like the process maps and house of quality in your analysis.
Develop an initial process map, compare to customer needs, and then reengineer the process to better meet customer needs and increase satisfaction.
Analyze the case in a 5- to 6-page paper according to the format in the BSA 523: Format for Written Case Analysis document.
Submit your case analysis and post a copy to the Week 4 Case Analysis forum for review and comment by other class members. This must be completed by Wednesday.
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