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BS,MBA, PHD
Adelphi University/Devry
Apr-2000 - Mar-2005
HOD ,Professor
Adelphi University
Sep-2007 - Apr-2017
Read the Bangalore Training Services (BTS) case presented on p. 347 of Operations Management for MBAs.
Use techniques and tools related to capacity planning including learning curves, bottlenecks, scheduling, and the psychology of waiting, service mapping, and blueprinting.
Analyze the case in a 5- to 6-page paper according to the format in the BSA 523: Format for Written Case Analysis document.
Submit your case analysis and post a copy to the Week 8 Case Analysis forum for review and comment by other class members. This must be completed by Wednesday.
BSA----------- 52-----------3 W-----------eek----------- 8 -----------Cas-----------e A-----------nal-----------ysi-----------sâ€-----------”Ba-----------nga-----------lor-----------e T-----------rai-----------nin-----------g S-----------erv-----------ice-----------s (-----------BTS-----------)-----------