BSA 523 Week 3 Discussions
BSA 523 Week 3 Discussion 1
The introduction to Chapter 3 on pp. 92–93 of Operations Management for MBAs describes problems at the Columbus air processing center of the United Postal Service.
The goal is to deliver letters and packages on time. It was found that 8.7% of the letters processed did not meet on-time delivery commitments. A Six Sigma project was started to address this issue. One outcome was the creation and documentation of a standardized process.
How might the Postal Service use systems to improve their process control? What is the current stage of operational effectiveness at the Columbus facility? Should the Postal Service consider ISO 9000 certification? Why or why not? They use p-charts to monitor performance; is this an appropriate statistical technique? What other statistical techniques would you recommend?
Format your response consistent with APA guidelines.
BSA 523 Week 3 Discussion 2
Page 93 of Operations Management for MBAs includes a description of process control problems at North Shore Long Island Jewish Hospital. The problem was an out-of-control “accessioning” registration process. Read the description of the problem and how it was handled.
Based on your knowledge of the processes and tools for evaluating service quality, was the approach sound? What other processes and tools would you recommend to address the problems? Support your recommendations with critical thinking and analysis.
Format your response consistent with APA guidelines.
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Posted 04 Jul 2017 07:07 PM
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