BSA 523 Week 4 Discussion 1 and 2
BSA 523 Week 4 Discussion 1
Six Sigma and Six Sigma black belts have been in the news over the last few years, and the success of the Six Sigma process has been praised by Jack Welch, former CEO of GE.
What is Six Sigma and how does it relate to process design, improvement, and reengineering? How does this relate to improved customer service and operational and organizational strategy?
Format your response consistent with APA guidelines.
BSA 523 Week 4 Discussion 2
It is often said the key to customer satisfaction is understanding customer wants and needs and then designing a process to deliver services and products that fulfill these wants and needs.
How might the quality function deployment process, and specifically the house of quality described on pp. 136–138 in the text, be used to develop services and products that drive customer satisfaction?
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Format your response consistent with APA guidelines.
Answers
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Posted 04 Jul 2017 07:07 PM
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