Think of how you behave in conflict situations in which your wishes differ from those of others. Rate each of the following statements on a scale of 1 = "not at all" to 5 = "very much".

 

When I have a conflict at work, school, or in my personal life, I do the following:

 

_______ 1. I give in to the wishes of the other party.

 

_______ 2. I try to realize a middle-of-the-road solution.

 

_______ 3. I push my own point of view.

 

_______ 4. I examine issues until I find a solution that really satisfies me and the other party.

 

_______ 5. I avoid a confrontation about our differences.

 

_______ 6. I concur with the other party.

 

_______ 7. I emphasize that we have to find a compromise solution.

 

_______ 8. I search for gains.

 

_______ 9. I stand for my own and the other's goals.

 

_______10. I avoid differences of opinion as much as possible.

 

_______11. I try to accommodate the other party.

 

_______12. I insist we both give in a little.

 

_______13. I fight for a good outcome for myself.

 

_______14. I examine ideas from both sides to find a mutually optimal solution.

 

_______15. I try to make differences seem less severe.

 

_______16. I adapt to the other party's goals and interests.

 

_______17. I strive whenever possible towards a fifty-fifty compromise.

 

_______18. I do everything to win.

 

_______19. I work out a solution that serves my own as well as others' interests as much as possible.

 

_______20. I try to avoid a confrontation with the other person.

 

Scoring

 

Total your scores for items as follows.

 

Accommodating tendency: 1 + 6 + 11 + 16 = _______

 

Compromising tendency: 2 + 7 + 12 + 17 = _______

 

Competing tendency: 3 + 8 + 13 + 18 = _______

 

Collaborating tendency: 4 + 9 + 14 + 19 = _______

 

Avoiding tendency: 5 + 10 + 15 + 20 = _______

 

Interpretation

 

Each of the scores approximates one of the conflict management styles discussed in the chapter. Although each style is part of management, only collaboration or problem solving leads to true conflict resolution. You should consider any patterns that may be evident in your scores and think about how to best handle the conflict situations in which you become involved.

 

Reflection

 

Provide summary results of your scores and a discussion of what they mean to you and implications for your management skills. Somewhere in your answer, include at least one way you can build your skill and comfort with conflict management and negotiation. (One idea I have for you is to take MG354 Business Negotiation with me this fall, but you can't use that because I just said it and some of you have already taken it).

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