No plagiarism or a refund will be requested.
2) Deming’s 14 Points
Please respond to the following discussion topic. Your initial post should be a minimum of 150 words in
length.
You are a leader of an organization and are addressing your organization’s monthly Quality Assurance
meeting. Choose one of Deming’s 14 Points and describe and determine why the particular point is
important to the organization.
3) Quality Design and Innovation
Please respond to the following discussion topic. Your initial post should be a minimum of 150 words in
length.
The Research & Development Department has developed a revolutionary product that offers
revolutionary options and will allow the organization to gain a competitive advantage in the industry.
Leadership encourages creativity, but is hesitant to take a leap of faith with the new product. Determine
and explain why innovation is important to organizations and what can happen to companies that fail to
innovate
4) Strategies for Increasing Customer Loyalty
Please respond to the following discussion topic. Your initial post should be a minimum of 150 words in
length.
While analyzing a recent customer survey, you have discovered that there has been a 5% decrease in
loyal customers from two years ago. From a quality perspective, what suggestions for strategy will you
make to increase the loyal consumer numbers?
5) Transitioning Organizational Structures
Please respond to the following discussion topic. Your initial post should be a minimum of 150 words in
length.
Your organization has a functional structure which may be creating quality customer service gaps. What
factors and elements would you use to explain to the board of directions to determine how the
organization’s performance excellence can be improved by transitioning to a divisional structure?
6) Barriers to Stakeholder Empowerment and Engagement
Please respond to the following discussion topic. Your initial post should be a minimum of 150 words in
length. Consider your current organization or an organization you have been associated with. Determine what
are/were the important barriers to stakeholder empowerment and engagement and what strategies you
would use to overcome these challenges to performance excellence.
7) The Importance of CSR
Please respond to the following discussion topic. Your initial post should be a minimum of 150 words in
length.
As a consumer, determine what Corporate Social Responsibility (CSR) initiatives you feel are important
for an organization to design to make you a loyal stakeholder and consumer.
8) Change Strategies for a Self-Assessment Analysis for Performance Excellence
Please respond to the following discussion topic. Your initial post should be a minimum of 150 words in
length.
Prior to developing a change strategy, examine and discuss the three most important elements to
include in a self-assessment analysis for performance excellence.

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