All the instructions are attached.

Preparing for an interview,You will continue with the work you started during the Discussion Board by recording your responses to the interview questions you selected. You will also develop a list of references you can use at interviews, and you will provide the references in a professional format.

Mock Interview

To develop your mock interview, follow these steps:

1.        Use the set of 10 questions and prepare a 900 wordsresponse in in a PowerPoint presentation.

2.        Practice giving your responses orally, and then record them.

3.        You may imbed your recorded responses in the PowerPoint slide presentation or a sound file.

4.        Upload the recorded responses. 

References

To develop your references, follow these steps:

1.        Select at least 5 references that you think would be relevant and helpful to your job search. Ask your contacts for permission to use them as references.

2.        Find a professional format for recording your references. Using the format selected, put the references into a Word document.

3.        Upload the completed list of references.

Below are the interview questions that relate to technical skills: 

What is the method do you use to maintain your technical certification?

Are there any technical websites that you follow?

What types of resources do you use when you are face with PC problem?

What was your biggest IT challenge and how did you handle it?

Can you give me an example of how you have applied any technical knowledge in a practical way? 

Below are the interview questions that relate to customer service:

What about customer service do you enjoy?

what improvement of your skills as a customer’s service representative have you made?

What customer service system have you used and what is your level of understanding with them?

What in particular makes you a good applicant for this customer service representative job?

As a customer service representative how do you deal with upset clients?