Option 1: SaaS versus In-house Risks and Rewards

 

Your manager has asked you to investigate a Customer Relationship Management (CRM) solution offered as COTS software for in-house installation and as a Software as a Service Cloud solution. Assume the SaaS solution uses a multi-tenant architecture. In a 2- to 3-page paper, discuss the risks and rewards of the SaaS solution as compared with the in-house installation.

Include a title page and reference page. Make sure your paper follows APA style according to the CSU-Global Guide to Writing and APA Requirements.

• A scholarly or peer-reviewed journal article
• A newspaper article
• Trade or industry journal article, publication, or website, including those from trade organizations. Library

Use two CSU-Global Library resources and/or outside, credible academic sources other than the textbook, course materials, or other information provided as part of the course materials. (You may not use Wikipedia for any CSU-Global assignment.) For this assignment, a credible source is defined as:

• A scholarly or peer-reviewed journal article
• A newspaper article
• A trade or industry journal article, publication, or website, including those from trade organizations