Question 1

 

Which approach to leadership involves cultivating employee acceptance of the group mission?

 

A. Democratic

 

B. Transformational

 

C. Transactional

 

D. Laissez-faire

 

Question 2

 

________________ conflict results from the promotion of self-interest on the part of an individual.

 

A. Political

 

B. Interpersonal

 

C. Structural

 

D. Goal

 

Question 3

 

The performance appraisal method where the supervisor only records performance rather than evaluating is the:

 

A. graphic rating scale.

 

B. essay.

 

C. checklist.

 

D. forced-choice rating.

 

Question 4

 

Postponing the help needed by a troubled employee:

 

A. may save the company money.

 

B. allows time for the problem to work itself out.

 

C. permits better pretreatment analysis of the issues.

 

D. will not ease the problem.

 

Question 5

 

Which of the following strategies is the least effective means of resolving a conflict?

 

A. Compromise

 

B. Smoothing over

 

C. Confrontation

 

D. Forcing a solution

 

Question 6

 

The supervisor keeps a written record of unusual positive and negative actions by an employee in which of the following techniques?

 

A. Critical-incident appraisals

 

B. Work-standards appraisals

 

C. Ranking method appraisals

 

D. Forced-choice appraisals

 

Question 7

 

Conducting a performance appraisal, ideally, involves:

 

A. establishing a plan for improvement for the employee.

 

B. only going over the mistakes that the employee made since the last performance appraisal.

 

C. identifying all related environmental factors.

 

D. allowing the supervisor to tell the employee off.

 

Question 8

 

________________ stress occurs when an employee is not clear on exactly what he or she should be doing.

 

A. Task

 

B. Social

 

C. Physical environmental

 

D. Role

 

Question 9

 

________________ is the grouping of ratings at the positive end instead of spreading them throughout the performance scale.

 

A. Leniency

 

B. Central tendency

 

C. Recency error

 

D. Halo effect

 

Question 10

 

Which of the following techniques is most likely to be biased by the supervisor's writing skills?

 

A. Graphic rating scale

 

B. Checklist

 

C. Essay appraisal

 

D. Forced-choice rating

 

Question 11

 

In _______________, the supervisor identifies work-related behavior that needs to be addressed and believes that the EAP can assist in the process.

 

A. self-referral

 

B. recommended referral

 

C. mandatory referral

 

D. company referral

 

Question 12

 

Which of the following is NOT one of the preparations that should be undertaken while dealing with a poor performer?

 

A. Terminate the employee.

 

B. Document all steps.

 

C. Work closely with the human resources department.

 

D. Plan for an immediate interview with the employee.

 

Question 13

 

In order for confrontation to be successful, which of the following guidelines must be followed?

 

A. Place the blame on the guilty party.

 

B. Allow parties to argue aimlessly until they reach a solution.

 

C. Determine a specific solution immediately.

 

D. Emphasize the mutual benefits to both parties.

 

Question 14

 

Which type of leader spends much more time than other leaders directing the employees in solving production problems?

 

A. Supportive

 

B. Directive

 

C. Democratic

 

D. Mixed

 

Question 15

 

________________ stress occurs when interpersonal conflict prevails among employees.

 

A. Task

 

B. Social

 

C. Physical environmental

 

D. Role

 

Question 16

 

When the situation is either highly favorable or highly unfavorable to the leader, ________________ leadership tends to result in the most effective group performance.

 

A. directive

 

B. authoritarian

 

C. supportive

 

D. autocratic

 

Question 17

 

The most common type of EAP is one in which the organization hires a(n):

 

A. in-house professional to diagnose and treat problems.

 

B. outside consultant.

 

C. coordinator to make referrals to proper agencies.

 

D. in-house professional to develop a treatment program.

 

Question 18

 

Under which leadership style would the work groups contribute little, if anything, to decision making?

 

A. Democratic

 

B. Impoverished

 

C. Autocratic

 

D. Charismatic

 

Question 19

 

________________ occurs when the goal of an individual has both positive and negative aspects and when two or more conflicting goals exist.

 

A. Structural conflict

 

B. Confrontation

 

C. Interpersonal conflict

 

D. Intrapersonal conflict

 

Question 20

 

Examples of structural conflicts include all of the following EXCEPT:

 

A. role dissatisfaction.

 

B. mutual dependence of departments.

 

C. unequal dependence of departments.

 

D. prejudices.

 

Question 21

 

A(n) ________________ leader gives priority to work accomplishment over human feelings.

 

A. directive

 

B. Theory Y

 

C. employee-centered

 

D. supportive

 

Question 22

 

A major advantage of the ________________ approach is that it bases the performance appraisal on factors that are generally more objective than those used in other methods.

 

A. critical-incident

 

B. ranking method

 

C. work-standards

 

D. forced-choice

 

Question 23

 

________________ is based on the belief that the leader exists to meet the needs of the people who he or she nominally leads.

 

A. Transformational leadership

 

B. Laissez-faire leadership

 

C. Servant leadership

 

D. Transactional leadership

 

Question 24

 

The supervisor and employee should jointly agree on the worker's objectives and standards of evaluation in which type of performance appraisal method?

 

A. Essay appraisal

 

B. Forced-distribution

 

C. Paired-comparison

 

D. Management by objectives

 

Question 25

 

The first step in the general approach for counseling employees is to:

 

A. document the meeting.

 

B. describe the observations.

 

C. schedule a follow-up meeting.

 

D. identify the problem-solving techniques.

 

Question 26

 

Which of the following performance appraisal methods requires the supervisor to write a series of statements about an employee's past performance, potential for promotion, and strengths and weaknesses?

 

A. Graphic rating scale

 

B. Checklist

 

C. Forced-choice rating

 

D. Essay appraisal

 

Question 27

 

When performance appraisals are based on personal characteristics, which of the following may be a problem?

 

A. The supervisor is not placed in the role of a judge.

 

B. Favoritism may influence ratings.

 

C. Supervisors prefer these programs.

 

D. They are so seldom used that they are not understood.

 

Question 28

 

Identify the correct assumption about the basic nature of employees according to Theory X.

 

A. To the average employee, the expenditure of physical and mental effort in work is as natural as play or rest.

 

B. At work, the intellectual potentialities of the average employee are only partially utilized.

 

C. Employees will exercise self-direction and self-control in the service of objectives to which they are committed.

 

D. The average employee prefers to be directed and wants security above all.

 

Question 29

 

Which of the following guidelines is not recommended for managing stress?

 

A. Pay attention to the physical needs of exercise, diet, and rest.

 

B. Do not share persistent problems with others.

 

C. Try not to personalize everything about your job.

 

D. Do not create artificial deadlines.

 

Question 30

 

Wellness programs include all of the following EXCEPT:

 

A. insurance programs.

 

B. periodic medical exams.

 

C. stop-smoking clinics.

 

D. CPR training.

 

Question 31

 

Identify the correct statement about job descriptions.

 

A. Job descriptions result from a job analysis.

 

B. They state the qualifications necessary to perform a job.

 

C. In most large organizations, job descriptions are developed by supervisors.

 

D. In small organizations, supervisors are not allowed to develop job descriptions even for jobs under their authority.

 

Question 32

 

What is the major problem with the paired-comparison method?

 

A. A different set of questions must be assembled for most job categories.

 

B. It becomes unwieldy when a large number of employees are being compared.

 

C. The group being appraised may not be large enough to generate a bell-shaped distribution.

 

D. It bases the performance appraisal on factors that are generally more objective than those used in other methods.

 

Question 33

 

Which of the following strategies in dealing with interpersonal conflicts can be used to expedite solutions under time pressures or to obtain temporary solutions to complex problems?

 

A. Confrontation

 

B. Smoothing over

 

C. Compromise

 

D. Withdrawing

 

Question 34

 

During the ________________ stage of conflict, the existence of the conflict becomes obvious to the parties that are not involved.

 

A. perceived

 

B. latent

 

C. felt

 

D. manifest

 

Question 35

 

If an employee becomes hostile when referred to professional counseling, the supervisor should:

 

A. sympathize with the employee's problems.

 

B. postpone the discussion until a future date.

 

C. become adamant in order to get his or her point across.

 

D. remain firm but supportive.

 

Question 36

 

According to the Managerial Grid, which style of leadership has a high concern for people and low concern for production?

 

A. Middle-of-the-road style

 

B. Impoverished style

 

C. Country-club style

 

D. Team-management style

 

Question 37

 

The ________________ leader wants the followers to share in making decisions.

 

A. autocratic

 

B. laissez-faire

 

C. democratic

 

D. bureaucratic

 

Question 38

 

A ________________ leader wants to build morale, avoid conflict, and help employees gain personal satisfaction.

 

A. Theory X

 

B. supportive

 

C. directive

 

D. task-centered

 

Question 39

 

When an employee asks the supervisor to provide career counseling, the supervisor should:

 

A. try to avoid giving advice and call in a trained professional.

 

B. accept the responsibility for each individual's career planning.

 

C. assist the employee by helping him or her evaluate ideas.

 

D. plan and make career decisions for the employee.

 

Question 40

 

Until recent years, most organizations attempted to:

 

A. avoid the employee's non-job-related problems.

 

B. help rehabilitate problem employees.

 

C. retain employees however possible.

 

D. implement a variety of help programs.