Instructions: Please comment on both discussion posts below in 200 words.
Post 1
1.
To defuse the negative comments being made towards BP, the company should have
initially taken responsibility showing remorse and sympathy for those affected by the accident
instead of immediately defending their company regarding the future legal issues. BP could have
showed action in apologizes by making an effort to support the families of the workers that died
in the explosion, and to those who were injured. Financial donations could have been made to
those involved, BP could have created social media to display exactly what the company did
wrong instead of having rumors fill in the blanks of the company’s mistakes, or they could have
publicly discussed the situation allowing questions and answers to occur.
By asking for the social media site to be taken down instead of taking ownership, it
created more fuel for the fire. BP could have handled the accounts in a different way by utilizing
social media in their favor to promote proactive steps and to display initiative towards the
occurring issue. The company handled the situation poorly by retreating from the crisis, hiding

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