Dr Nick

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About Dr Nick

Levels Tought:
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Expertise:
Art & Design,Computer Science See all
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Teaching Since: May 2017
Last Sign in: 340 Weeks Ago
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Education

  • MBA (IT), PHD
    Kaplan University
    Apr-2009 - Mar-2014

Experience

  • Professor
    University of Santo Tomas
    Aug-2006 - Present

Category > Business & Finance Posted 20 Jul 2017 My Price 12.00

Tanglewood Stores Casebook (ATTACHED) Tanglewood_Casebook01

In the Tanglewood Stores Casebook (ATTACHED) Tanglewood_Casebook01, read and respond to Case Six, Interview. Answer these questions:

1.Develop a detailed selection plan for the position of a department manager to determine the most important KSAOs for this position.

2.Using the selection plan, develop a standardized interview protocol consisting of 10 questions that will be asked of all candidates, along with scoring keys for each question. Be specific with the scoring key.

The scoring key should include: the question, a scale set of evaluation anchors (ex. 1-5) and sample answers that would represent the scale.

Example: 

Question: How do you adress challenging customer

Scale: 1=Poor; 3= Average 5 = Excellent

Sample Answers: 1 (poor answer): tell the customer to leave; argue with the customer

3 (average): listen to the customer; remove the tension form the situation

5 (excellent): demosantrate all of  the customer service values of the organization 

 

Answers

Dr Nick
(4)
Status NEW Posted 20 Jul 2017 01:07 AM My Price 12.00

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