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MCS,MBA(IT), Pursuing PHD
Devry University
Sep-2004 - Aug-2010
Assistant Financial Analyst
NatSteel Holdings Pte Ltd
Aug-2007 - Jul-2017
If having high quality customer service were easy, it would be more common. Some companies advertise that they offer strong customer service, but in reality, it does not exist. Other companies such as Amazon, Zappos, and Nordstrom have built outstanding reputations for exceeding customers' expectations.
For your course project, provide a 2-page analysis of Toyota's customer service strengths and weaknesses.
Include the following:
Strengths
Weaknesses
Provide a conclusion summarizing the Toyota's key strengths and weaknesses. Also, provide your opinion of Toyota's overall customer service quality.
Your submitted assignment should be proofread for correct spelling, grammar, and punctuation. Be sure to follow APA formatting, use at least two references, and include both in-text citations and a references page.
Save your assignment as a Microsoft Word document.
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