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• Travel Agency, Incorporated is the required case
• Papers must 15 to 20 pages in length, 10 point font, double-spaced, include a cover page, table of contents, executive summary, body of the report, summary or conclusion and works cited. (follow the APA guidelines for formatting references

Example Outline:

1. Executive Summary
2. Background Definition
   1. Industry Trends & Projections
   2. Competition
3. Problem Definition
4. Requirements Definition
   1. Project Goals and Objectives
   2. Project Assumptions
      1. Current Configuration of Network
      2. Data Volumes, measurements, and details
   3. Existing Customer Equipment
   4. Identification of Business Issues and Requirements
   5. Budget Requirements
5. Network Design
   1. Approaches
      1. Alternative 1
      2. Alternative 2
   2. Comparison of Alternatives
      1. Cost Differences
      2. Workflow Differences
      3. Reliability
      4. Maintenance
      5. Performance
6. Findings, Conclusions, Recommendations
7. Implementation Plan
   1. Project Plan
   2. Milestones-Measurements
   3. Implementation Plan
   4. Training
   5. Follow-up

 

 

 

Mini-RFP
Introduction
Travel Agency Inc plans to implement a new telecommunications network
solution throughout the enterprise. This RFP sets forth the terms and conditions,
technical and budget requirements and operational constraints for the
implementation of this plan to support the network solution. The vendor should
prepare a response to this RFP that takes into account the stated requirements
and needs of the business.
TRAVEL Agency, Inc.'s seeks to improve its market and cost position vis a vis its
competitors in its use of telecommuting employees. The enterprise is faced with
severe problems relating to the cost of recruiting, acquiring, training, and
retaining quality personnel. Travel Agency, Inc believes it can reduce employee
turnover, (currently at 43% for travel agents) telecommunications costs, and
improve volume of transactions and sales by using exclusively home-based,
virtual office, telecommuting employees.
There are as many as six telecommunications techniques or ways to provide
voice, data, and video connections to the home. Travel Agency Inc is soliciting a
network plan that compares what the vendor sees as the most viable three of
these. Make a specific recommendation regarding the WAN architecture, as well.
Requirements
<Implementation-100> The Integrated network needs to be fully operational
within 12 months.
<Implementation-200> An implementation plan is required.
<Implementation-300> The business shall continue to operate during
implementation.
<Implementation-400> Replace regional call processing sites with virtual offices.
<Implementation-500> Establish and standardize virtual office equipment
requirements for agents.
<Budget-100> The telecommunications budget shall not exceed $1.5 million
dollars per year over a three year period. This includes all labor, equipment,
outside services, and equipment.
<Budget-200> If proven cost effective, telecommunications operations shall
remain in house.
<Order Processing-100>All reservation calls must be answered no later than the
second ring. <Order Processing-200> Reservations are available 24/7.
<Order Processing-300> Ticket requests shall be consolidated at Travel Agency
Inc regional data centers.
<Order Processing-400> Completed ticket requests must be forwarded to
industry clearinghouse/brokerage centers in Atlanta, St. Louis, or Los Angeles.
<Order Processing-600> Incorporate an Internet/ecommerce “no frills” site to
service second tier customers. Web servers and design is out of scope of this
document. Recommend telecommunications links only. WAN Workflow
Regional call processing sites in LA, New York, Atlanta, Dallas and
Chicago receive customer reservations Each ticket request (approximately 10kbytes) is forwarded to a regional
data center in Atlanta, Pittsburgh or Phoenix for additional processing Regional data centers consolidate ticket requests and send requests to
travel industry ticketing clearinghouses/brokerages centers. Confirmations are received over 56Kpbs data lines from these centers and
require about 1kbyte of information. These confirmations are then transmitted back to reservation centers and
faxed to customer’s office. Agent holding time for initial reservations is 4 minutes per call. Calls take about
15 seconds to "wrap-up" before another call is delivered to the agent.

Attachments:

• 1493958616-Travel Agency Inc MiniRFP2.docx