1. Project management can be defined as a narrowly focused project with a small, taskoriented team to a much broader, organization-wide philosophy that is reflected in organizational culture, behavior, and structure.
2.  True
3.  False

2 points  

1. The change manager’s task is to help people understand that chaos is an unnecessary and abnormal part of change
2.  True
3.  False

2 points  

1. The forming stage of project team development in which team members tend to be very polite as they get to know one another is also called _____.
2. cautious affiliation
3. competitiveness
4. harmonious cohesiveness
5. collaborative teamwork

2 points  

1. The process for ensuring qualifications for medical staff members in healthcare organizations is known as peer review
2.  True
3.  False

2 points  

1. The stage of project team development in which conflicts emerge is called _____.
2. cautious affiliation
3. competitiveness
4. harmonious cohesiveness
5. collaborative teamwork

2 points  

1. The stage of project team development in which team members learn to communicate and collaborate is called _____.
2. cautious affiliation
3. competitiveness
4. harmonious cohesiveness
5. collaborative teamwork

2 points  

1. The term used to describe when information that is shielded and cannot be introduced at a trial to support a patient’s malpractice action against a hospital or physician is _____.
2. causation
3. negligence
4. discoverable
5. due care

2 points  

1. The three phases of change are not clear-cut steps. Rather, they overlap one another.
2.  True
3.  False

2 points  

1. This phase in the project life cycle begins with the determination that there is a gap between organization performance and expected outcomes:
2. initiation
3. planning
4. execution
5. closure

2 points  

1. This phase in the project life cycle is where installation of equipment or construction begins, and any policy or procedure manuals should be prepared for distribution:
2. initiation
3. planning
4. execution
5. closure

2 points  

1. This phase in the project life cycle is where the project shifts to become an integrated part of organizational operations:
2. initiation
3. planning
4. execution
5. closure

2 points  

1. This planning technique provides a structure that requires the project team to identify the order and projected duration of activities needed to complete a project:
2. Gantt chart
3. PERT chart
4. flowchart
5. pie chart

2 points  

1. This stage in the PI process cycle provides positive closure for the team members and is a time to celebrate successes and recognize team member contributions and accomplishments:
2. initiation
3. planning
4. execution
5. adjourning

2 points  

1. What are the two issues that are the touchstone of ethical research?

2 points  

1. What do healthcare organizations need to do in order to support employees during the transitional phase of change? What are some consequences for the organization if this type of support is not provided?

2 points  

1. Which of the following is NOT a reason that communication is an important part of change in a PI process?
2. if people do not understand the change, they have difficulty accepting it
3. if they are not told how the change will affect them, they will assume the worst
4. communication does little to effectively manage change
5. if they are not sure what the change will entail, they will come to their own conclusions

2 points  

1. Which of the following may be considered an adverse event with negative clinical outcomes, but not necessarily the result of clinical error?
2. foreign body left during surgery
3. intentional overdose of medication
4. postoperative wound infection
5. wrong site surgery

2 points  

1. Why is change management an important aspect of performance improvement?

2 points  

1. Which of the following situations represent a sentinel event according to Joint Commission standards?
2. Hemolytic transfusion reaction
3. Transfer of unstable patient to another facility
4. Patient complaint about inadequate pain management
5. Violation of patient privacy

10 points  

1. A proactive patient safety measure.
2. Percent of patients who develop a nosocomial infection
3. Number of patient falls per 1000 patient days
4. Number of patient abuse situations
5. Percent of staff compliant with hand hygiene requirements

2 points  

1. Data source used by a hospital medical staff coordinator to gather information about a physician's malpractice claims history.
2. Application for appointment/reappointment completed by physician
3. Physician profile created by the quality management department
4. Summary of patient incidents prepared by the risk manager
5. Governing board report of liability claims involving the hospital

2 points  

1. Which of the following activities is a responsibility of the physician advisor for hospital utilization management functions?
2. Evaluate the necessity of patient care services
3. Discharge patients that no longer require hospital care
4. Provide advice on proper coding of diagnoses and procedures
5. Serve on the medical staff executive committee