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Levels Tought:
Elementary,Middle School,High School,College,University,PHD
| Teaching Since: | May 2017 |
| Last Sign in: | 402 Weeks Ago, 2 Days Ago |
| Questions Answered: | 66690 |
| Tutorials Posted: | 66688 |
MCS,PHD
Argosy University/ Phoniex University/
Nov-2005 - Oct-2011
Professor
Phoniex University
Oct-2001 - Nov-2016
Balanced scorecard. FollowinBalanced scorecardg is a random-order listing of perspectives, strategic objectives, and performance measures for the balanced scorecard.
|
Perspectives |
Performance Measures |
|
Internal business process |
Percentage of defective-product units |
|
Customer |
Return on assets |
|
Learning and growth |
Number of patents |
|
Financial |
Employee turnover rate |
|
Strategic Objectives |
Net income |
|
Acquire new customers |
Customer profitability |
|
Increase shareholder value |
Percentage of processes with real-time feedback |
|
Retain customers |
Return on sales |
|
Improve manufacturing quality |
Average job-related training-hours per employee |
|
Develop profitable customers |
Return on equity |
|
Increase proprietary products |
Percentage of on-time deliveries by suppliers |
|
Increase information-system capabilities |
Product cost per unit |
|
Enhance employee skills |
Profit per salesperson |
|
On-time delivery by suppliers |
Percentage of error-free invoices |
|
Increase profit generated by each salesperson |
Customer cost per unit |
|
Introduce new products |
Earnings per share |
|
Minimize invoice-error rate |
Number of new customers |
| Â |
Percentage of customers retained |
For each perspective, select those strategic objectives from the list that best relate to it. For each strategic objective, select the most appropriate performance measure(s) from the list.
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