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MCS,PHD
Argosy University/ Phoniex University/
Nov-2005 - Oct-2011
Professor
Phoniex University
Oct-2001 - Nov-2016
(Terminology) Match the following lettered terms on the left with the appropriate numbered description on the right.
|
a. Appraisal cost |
1. Method to rank causes of variation in a process |
|
b. Benchmarking |
2. Review of product design, manufacturing processes and controls, quality documentation, and records |
|
c. Control chart |
3. Technique to identify uncommon variations or errors in a process |
|
d. Grade |
4. Cost incurred for monitoring and compensating for mistakes |
|
e. Pareto analysis |
5. Graphical method of documenting when a process is in or out of control |
|
f. Quality |
6. One combination of different product or service characteristics included to satisfy different customer needs |
|
g. Quality audit |
7. Process of investigating how other firms conduct business |
|
h. Quality control |
8. Effect of meeting or exceeding customer needs |
|
i. Statistical process control |
9. Product or service characteristic relating to meeting the most customer needs at the lowest price |
|
j. Value |
10. Policy and/or practice designed to eliminate poor quality |
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