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| Teaching Since: | May 2017 |
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MCS,PHD
Argosy University/ Phoniex University/
Nov-2005 - Oct-2011
Professor
Phoniex University
Oct-2001 - Nov-2016
2-41Â Â Â The following are critical success factors for Dell Inc.
•     Product manufacturing time.
•     Customer perception of order-taking convenience and accuracy.
•     Revenue growth.
•     Selling expense to sales ratio.
•     Number of new manufacturing processes developed.
•     Order processing time.
•     Raw materials inventory.
•     Training dollars per employee.
•     Number of emerging technologies evaluated.
•     Customer retention.
•     Manufacturing defects.
•     Number of new manufacturing processes under development.
•     Customer satisfaction with speed of service.
•     Gross margin.
•     Operating cost ratio.
1.   Using the four BSC perspectives of learning and growth, internal processes, customer, and financial, sort these CSFs into the appropriate perspective.
2.   Create a simple strategy map for Dell Inc.
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