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Levels Tought:
Elementary,Middle School,High School,College,University,PHD
| Teaching Since: | May 2017 |
| Last Sign in: | 408 Weeks Ago, 2 Days Ago |
| Questions Answered: | 66690 |
| Tutorials Posted: | 66688 |
MCS,PHD
Argosy University/ Phoniex University/
Nov-2005 - Oct-2011
Professor
Phoniex University
Oct-2001 - Nov-2016
Phone Solutions provides assistance to users of a personal finance software package. Users of the software call with their questions, and trained consultants provide answers and information. One concern that Phone Solutions must deal with is the staffing of its call centers. As part of the staffing issue, it seeks to reduce the average variability in the time each consultant spends with each caller. A study of this issue is currently under way at the company’s three call centers. Each call center manager has randomly sampled 50 days of calls, and the collected times, in minutes, are in the file Phone
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