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MCS,PHD
Argosy University/ Phoniex University/
Nov-2005 - Oct-2011
Professor
Phoniex University
Oct-2001 - Nov-2016
3.8 An article in Forbes magazine in 2013 discussed the reasons for the ability of Starbucks to remain profitable despite competition. The author argued the most important reason for the firm’s success was “Right market segmentation. The company has stayed with the upper-scale of the coffee market, competing on comfort rather than convenience….”
a. What does the author mean by “market segmentation”?
b. What does the author mean by the “upper-scale” of the coffee market? Why might it be more difficult for other firms to compete with Starbucks in that segment of the coffeehouse market?
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