A framework is simply a way of organizing and labeling processes, inputs, and outputs in a consistent fashion. The most common frameworks relating to service management are ITIL, COBIT, and MOF.

In a three pg. paper, contrast two of these service management frameworks. What industries would benefit more from one or the other framework and why? Which would be more costly to implement and why? Then, contrast one of these service management frameworks with a framework from another domain (such as quality, software development, project management, etc.). Evaluate the comparative and cumulative value to the organization of implementing service management and another framework. Conduct an Internet and library search, which may include one or two of the optional resources.

Cite at least three resources in your paper.

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