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I would like to say thank you for helping me out in the past. I was wondering if you could continue to assist me on the attached document. Please read through it thoroughly. Thank you in advance!

Case Assignment: Part 1

Systems integration is intended to combine subsystems to support business processes. In the previous module, you identified the integration project you will create during the course. It is important to understand the target business process and how to appropriately document the process and the design for the solution. In this case assignment you will perform some research on business process identification and tools for documentation of business processes and use this information to help formulate the design of the system that will support the business process.

Assignment Expectations: Part 1

 The Design Document should include the following:

• A title page with class number and name, project name, your name, and the date.
• Documentation of the business process supported by the integration project. The documentation should include a thorough description of the process and a visual representation of the process.
• Documentation of the system architecture required to support the system.
• Identification of all subsystems that will be integrated in the project. The subsystems should be clearly marked as either existing or new. Each subsystem should be described, and if new, the internal design of the subsystem should be documented. Note: some part of your system must include the use of a database and the design of this subsystem must include an Entity Relationship diagram.
• Required interfaces between the subsystems should be documented.
• Sufficient detail should be included to allow system development to be done based on this document.
• The document should be 5 – 6 double-spaced pages excluding the title page and reference page (if included).
• The document will be assessed based on your ability to adequately describe your target business process and the design of the system to support the process.
•  Include 1 – 2 paragraphs on the current status of your project.

Case Assignment: Part 2

Project plans include several key components. In this Case Assignment you will perform some research on project planning and develop a project plan that will help guide the remainder of your project. The plan will include a schedule and budget for the project. The actual costs of the project may be estimated although they should reflect real-world costs for in-house development. The purpose of this assignment is to help you demonstrate your skills for project planning and to identify the resources required and potential risks to the project.

 

Assignment Expectations: Part 2

The Project Plan should include the following:

• A project schedule in the form of a Gantt chart. The chart should be pasted into your Project Plan document. The schedule should be appropriate to allow completion of your project within the time constraints of the course. Note: As you develop your schedule, you may determine that modifications to your project are necessary to allow timely completion. If this is the case, then contact your instructor to discuss the necessary changes.
• A project budget including the anticipated costs for your project. Costs should include the design, development, training, testing, deployment, maintenance and other costs which you may identify. The costs should be estimated as though the project were being developed in a real-life situation. If the budget is prepared in another program, it should be pasted into your project plan document. The budget should identify the cost items that would normally be included in a systems integration project. Understandably, the small nature of your project might mean that many of the line items will be zero cost, but the items should still be included to demonstrate that you understand the budget considerations for systems integration projects of larger scope.
• Identification of high risk areas in the project and comments regarding how these potential problems can be addressed.
• The document should be 3 – 4 double-spaced pages excluding the title page and reference page (if included).
• The document will be assessed based on your ability to adequately create a schedule and budget for your project and plans to address potential problems.

 

Cut Line (THIS IS THE CURRENT PROPOSITION THUS FAR)

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Outline of Proposed Business Process

            Currently, the hotel uses a manual system to generate paperwork and channel person to person mode of communication, using a phone or word of mouth hence delaying hotel management as well as the transmission of information in business operations. As of now potential hotel customers are booking their rooms via telephone or by physically visiting the hotel booking office. This is not only for the booking process but unfortunately is required as well for changes or cancellation of bookings as well.

            There is a manual transmission of hotel documents to the onsite filing department for the customer’s file to be collated. Upon reception, the file is then submitted to the reception desk to standby until the guest checks in so that a key can be assigned to the room(s). Special instructions or specifications if needed are then recorded at that time.

            Once the guest checks in, then the reception desk passes the guest’s file to the hotel accountant where the guest will then pay for the lodging and other fees as necessary. Interestingly enough, the same file is worked on daily to create a sum up of accumulated expenses. Further, the accounts department produces the expenses and bills on a daily basis so that it can be delivered to the guest’s rooms at sunset by employees so that the guest is aware of all expenses. It is therefore after the payments when the accounts desk actually generates the receipts.

 

Business Process Statement

            Being that the current system of booking rooms is manual, it takes a substantial amount of time for the hotel employees to book rooms and collect hotel payments which results in customer dissatisfaction. An added disadvantage is the processing of generating a list of all available rooms since currently it’s a manual process to verify all records.

            The entire process is an inconvenience to the guests and to the hotel employees since there are limited methods of payment available making it equally difficult to make and collect payments. To address this issue, below is an integration of an automated booking process to increase efficiency to both the management and the potential clients.

            In the automated system, an individual checks for available rooms within a time period and then makes a selection. The available rooms are then displayed revealing the room details after which he or she makes a selection. The room is then booked. The system digests the room information and provides the guest with payment options to proceed with. The guest will then enter their credit card information for confirmation in the credit card system, which will then send feedback to the guest on the credit status. Upon acceptance, the guest will proceed to make a payment which will result in the room purchase being confirmed and booked. I will rebuild the guest’s records section to take note of returning customers. I will also update the room reservation system to send automated notifications via email to the potential guest.

System Scope Statement

            There is a detailed list of prerequisites to initiate an operational automated hotel booking system. It purposes to eliminate the tedious task of both the guest and hotel employee for searching a booking a room for the hotel. This will be made possible by the system allowing remote access to the hotel online system and database so that the customer can be able to search, book a room and give feedback as well. Since the system is also friendly to the stakeholders, it will assist the administrative staff to generate proper reports for customers at the check-out instance.

 

 

High-level Function Prerequisites

            There are three main categories comprising the Hotel booking process:

a.) Reservation subsystem: This system is tasked with the responsibility of keeping track of reservation and room availability. It will enable the administrative staff to add rooms and the guests to check out available rooms as well as placing a reservation.

b.) The booking and payment subsystem: This is the second and very important subsystem of the business process. It is tasked to track and secure the different payment and booking methods. Through the utilization of this subsystem the hotel management will be able to determine the payment gateways and instruct the system to confirm a room payment allowing the guest to confirm the reservation.

c.) Management/Administration subsystem: This is the third and last subsystem in the business process. It is a general and administrative system service upon which runs the automated tasks system that generates reports to audit all hotel online system operations. Another very important piece is the ability to allow for modifications of the other subsystem’s information. It will incorporate and audit tray for the admin a.k.a hotel manager to track and account for all progress in the hotel management services.

Business Benefits

            The aim of this development it to establish a hotel system that can handle and manage the activities involved in the hotel reservation in an efficient and reliable manner. It will assist the hotel employees in being able to complete their duties in a more centralized and simplistic manner. On the flip side it also provides more access to potential guest which could potentially boost market value of the hotel.

The new on-line system will provide for better management and following proposed solution:

* The new on-line system will be accessible from anywhere and at any time so therefore potential guests or current ones can have constant access/availability of the system.

* The new on-line system will provide a fully computerized automated system in which guests will have a plethora of advantages including better management data, saving of man hours as it is a web-based application, improved security and the level of detailed information will be available for all stockholders at the ease of one click.

* Payment will be available on-line while booking room and cash or credit card at the time of checkout. Also, invoices can be provided online or at the time of checkout.

* The guest room details and employee activity records/reports will be managed through the computerized based and highly reliable system.

Logical Data Flow Diagram for the Hotel Reservation System

 

 

 

 

 

 

 

 

 

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• 1510143407-Computer Help 1.docx