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Category > Computer Science Posted 22 Nov 2017 My Price 10.00

customer has requested an email update on a previously

What are exactly are they asking me to answer in the email extract?

Scenario 1: The Technical Email

Facts:

1)      The customer has requested an email update on a previously asked question (this has been a regular communication channel accepted by your company and this project team, but the amount of material in total you have to convey or have available potentially exceeds two pages of summary, research, or in-depth research).  The regular project meeting is not scheduled to occur for another month or so.

2)      The link for the technical summary is here: (not a real working link): www.thecustomer.com/projects/hdap/summary/summary010514.pdf

The link for the rest of the unclassified research is here: (once again, not a real working link): www.thecustomer.com/projects/hdap/research/researchcache010114.pdf

3)      The recipient has never received an email from you before, and might not have the variety of useful addresses from your project team.  Your email address is yourname@vendor.com (once again, not a real email address) and the recipients are bjones@customer.com (Robert “Bob” Jones, IT Manager, Customer Company) and wsmith@customer.com (Wendy Smith, Customer Company PMO Office Coordinator)

4)      The name of the project your company is working on for the customer is the “Headquarters Data Archiving Project”, #15-00001.  Your boss is Frederick Krupke, fkrupke@vendor.com, Project Manager.

5)      The question the customer asked your company is restated on a separate page (titled, “Email Extract”) and the relevant body of the answer is in the following pages as well.  For the purposes of this writing assignment you needn’t do any additional technical research, reading or be a subject matter expert on the technology involved.  You simply must fit the answer and related text into an effective email that:

a.  Answers the question
b.  Provides customer service
c.  Lays the groundwork for future communication, if any

6)      The customer’s database provider is Oracle (product and version omitted as irrelevant to this task), and vendor.com is the VAR (value added reseller).


Scenario References:

http://brandresources.depaul.edu/_downloads/E-mail%20Style%20Guide.pdf

https://www.udemy.com/blog/data-dictionary-example/

http://docs.oracle.com/cd/B28359_01/server.111/b28318/datadict.htm#CNCPT002

SCENARIO 1: EMAIL EXTRACT: 11/15/14

FROM: bjones@customer.com

TO: lpatrick@vendor.com

CC: wsmith@customer.com, 15-0001@customer.com

SUBJECT: Technical Question, #15-0001

Larry:

Some of my people are indicating a potential disparity in the layout of the proposed data dictionary in this project, and asked me to ping you on it before our next regularly scheduled quarterly meeting in March. 

Here’s the question: We have several different current and legacy data sources with slightly different data structures that we didn’t realize were as different as they apparently are.  Your process to find them all (those differences) is well documented but your standards are to us less so.  What standard will we use for our data dictionary?

Please get back to us before the Christmas break since I need to have all of my people working on the same sheet of music, so to speak, and the holidays are a great time to do some “light” reading.

Thanks in advance,


Bob Jones
Your Customer/Corporate IT Manager – Special Projects Division
bjones@customer.com
770-555-1213

Attachments:

Answers

SophiaPretty
(5)
Status NEW Posted 22 Nov 2017 01:11 PM My Price 10.00

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