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Category > Business & Finance Posted 20 May 2017 My Price 5.00

The Palace Hotel believes its customers may be waiting too long

  1. The Palace Hotel believes its customers may be waiting too long for room service. The hotel op- erations manager knows that the time for room service orders is normally distributed, and he sampled 10 room service orders during a 3-day period and timed each (in minutes), as follows:

 

23

23

15

12

26

16

19

18

30

25

The operations manager believes that only 10% of the room service orders should take longer than 25 minutes if the hotel has good customer service. Does the hotel room service meet this goal?

Answers

Alpha Geek
(8)
Status NEW Posted 20 May 2017 07:05 AM My Price 5.00

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Attachments

file 1495265366-1262965_1_636307586416278704_Service-level-probability.xlsx preview (165 words )
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