Your past projects gave the client wide berth when it came to suggesting changes at any time they saw fit. Often they expressed an unbridled enthusiasm in making frequent changes, many of which were not well thought out. Times have changed, and you need to implement effective management control. Describe your plan to implement good scope change control practices.

A number of your clients seem to be abusing the change request process. You have seen an increase in the number of frivolous requests. These, of course, must be researched and resolved, and that takes away from the time that your team members have to do actual project work. From a process point of view, what might you do? Be specific.

Discuss the concept of the work package as an insurance policy. How is it an insurance policy, and what might it contain that would make it an insurance policy?