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Elementary,Middle School,High School,College,University,PHD
| Teaching Since: | May 2017 |
| Last Sign in: | 431 Weeks Ago, 1 Day Ago |
| Questions Answered: | 66690 |
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MCS,PHD
Argosy University/ Phoniex University/
Nov-2005 - Oct-2011
Professor
Phoniex University
Oct-2001 - Nov-2016
20.1 Describe some of the benefits of improving quality.
20.2 How does conformance quality differ from quality of design? Explain.
20.3 Name two items classified as prevention costs.
20.4 Distinguish between internal failure costs and external failure costs.
20.5 ‘Companies should focus on financial measures of quality because these are the only meas- ures of quality that can be linked to bottom-line performance.’ Do you agree? Explain.
20.6 Give examples of non-financial measures of customer satisfaction.
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