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MCS,PHD
Argosy University/ Phoniex University/
Nov-2005 - Oct-2011
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Phoniex University
Oct-2001 - Nov-2016
Balanced scorecard
e10A. Business appliCation â–¶ Online Products is considering adopting the balanced scorecard and has compiled the following list of possible performance measures. Select the balanced scorecard perspective that best matches each performance measure.
Â
Balanced scorecard Perspective                   Performance Measure
a.   Financial (investor)                                      1. Economic value added
b.  Learning and growth (employee)             2. Employee turnover
c.   Internal business processes                       3. Average daily sales
d.  Customer                                                     4. Defect-free units
5.   Number of repeat customer visits
6.   Employee training hours
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