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University
| Teaching Since: | Apr 2017 |
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bachelor in business administration
Polytechnic State University Sanluis
Jan-2006 - Nov-2010
CPA
Polytechnic State University
Jan-2012 - Nov-2016
Professor
Harvard Square Academy (HS2)
Mar-2012 - Present
Despite aggressive campaigns to attract customers with lower mobile phone prices, T-Mobile has been losing large numbers of monthly contract subscribers. Management wants to know why so many customers are leaving T-Mobile and what can be done to entice them back. Are customers deserting because of poor customer service, uneven network coverage, or wireless service charges?
How can the company use information systems to help find the answer?
What management decisions could be made using information from these systems?
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