Maurice Tutor

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  • MCS,PHD
    Argosy University/ Phoniex University/
    Nov-2005 - Oct-2011

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    Phoniex University
    Oct-2001 - Nov-2016

Category > Management Posted 07 Feb 2018 My Price 5.00

Refusing Routine Requests

 Message Strategies: Refusing Routine Requests [LO-4] As a customer service supervisor for a telephone company, you’re in charge of responding to customers’ requests for refunds. You’ve just received an email from a customer who unwittingly ran up a $500 bill for long-distance calls after mistakenly confi guring his laptop computer to dial an Internet access number that wasn’t a local call. The customer says it wasn’t his fault because he didn’t realize he was dialing a long-distance number. However, you’ve dealt with this situation before; you know that the customer’s Internet service provider warns its customers to choose a local access number because customers are responsible for all long-distance charges. Draft a short buf er (one or two sentences) for your email reply, sympathizing with the customer’s plight but preparing him for the bad news (that company policy specifically prohibits refunds in such cases).

 

Answers

Maurice Tutor
(5)
Status NEW Posted 07 Feb 2018 10:02 PM My Price 5.00

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