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MCS,PHD
Argosy University/ Phoniex University/
Nov-2005 - Oct-2011
Professor
Phoniex University
Oct-2001 - Nov-2016
The National Quality Research Center at the University of Michigan provides a quarterly measure of consumer opinions about products and services (The Wall Street Journal. February 18, 2003). A survey of 10 restaurants in the Fast Food/Pizza group showed a sample mean customer satisfaction index of 71. Past data indicate that the population standard deviation of the index has been relatively stable with a = 5.
a. What assumption  should the researcher be willing to make if a margin of error is desired?
b. Using 95% confidence. what is the margin of error?
c. What is the margin of error if 99% confidence is desired?
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