Maurice Tutor

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$15/per page/Negotiable

About Maurice Tutor

Levels Tought:
Elementary,Middle School,High School,College,University,PHD

Expertise:
Algebra,Applied Sciences See all
Algebra,Applied Sciences,Biology,Calculus,Chemistry,Economics,English,Essay writing,Geography,Geology,Health & Medical,Physics,Science Hide all
Teaching Since: May 2017
Last Sign in: 399 Weeks Ago, 1 Day Ago
Questions Answered: 66690
Tutorials Posted: 66688

Education

  • MCS,PHD
    Argosy University/ Phoniex University/
    Nov-2005 - Oct-2011

Experience

  • Professor
    Phoniex University
    Oct-2001 - Nov-2016

Category > Management Posted 20 Feb 2018 My Price 6.00

Ocala Software Systems

Ocala Software Systems operates a technical support center for its software customers. If customers have installation or use problems with Ocala software products, they may telephone the technical support center and obtain free consultation. Currently, Ocala operates its support center with one consultant. If the consultant is busy when a new customer call arrives, the customer hears a recorded message stating that all consultants are currently busy with other customers. The customer is then asked to hold and is told that a consultant will provide assistance as soon as possible. The customer calls follow a Poisson probability distribution, with an arrival rate of seven calls per hour. On average, it takes 7.5 minutes for a consultant to answer a customer's questions. The service time follows an exponential probability distribution. To improve customer service, Ocala Software Systems wants to investigate the effect of using a second consultant at its technical support center. What effect would the additional consultant have on customer service? Would two technical consultants enable Ocala to meet its service guidelines (no more than 35% of all customers having to wait for technical support and an average customer waiting time of two minutes or less)? Round your answers to two decimal places. ***ROUND ANSWER TO 2 DECIMAL PLACES!! With two consultants, _____% of customers have to wait, with an average wait time of __1.77___ minutes. Therefore, two consultants __meet__ service goals

Answers

Maurice Tutor
(5)
Status NEW Posted 20 Feb 2018 09:02 PM My Price 6.00

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