Maurice Tutor

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Teaching Since: May 2017
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    Argosy University/ Phoniex University/
    Nov-2005 - Oct-2011

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    Phoniex University
    Oct-2001 - Nov-2016

Category > Management Posted 02 Mar 2018 My Price 7.00

industry trends,

Tom works for a large payroll outsourcing firm. One of his key customerAc€?cs contracts is set to expire in one month. Competition has heated up in this industry and TomAc€?cs customer asked him to make a presentation to the top management team about his firmAc€?cs services. In his presentation, he thanked the customers for their loyalty, talked about industry trends, highlighted how his firm has been successfully serving firms for decades (unlike the new players in the market), and then asked them to renew their business again by showing them pricing options. Tom didnAc€?ct get the contract renewed and wonders if his presentation had anything to do with it. Which of the following actions should Tom do in order to IMPROVE his future presentations?

Select: 1

Spend less presentation time thanking the customer for his/her loyalty.

Assume the customer will renew and present pricing options upfront.

Spend more time talking about the competitionsAc€?c low quality services.

Provide arguments that his firm can meet the customerAc€?cs specific need

Answers

Maurice Tutor
(5)
Status NEW Posted 02 Mar 2018 06:03 PM My Price 7.00

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