Town of Eden Bay (Part 3)

The town of Eden Bay owns and maintains a fleet of vehicles. You are a systems analyst reporting to Dawn, the town's IT manager.

Background

In Chapter 2, you learned that the town's maintenance budget has risen sharply in recent years. Based on a preliminary investigation, the town has decided to develop a new information system to manage maintenance costs more effectively, instead of outsourcing it to private firms. In Chapter 3, you helped plan the presentation to the Town Council for an initial budget request, which was approved. The new system will be named RAVE, which stands for Repair Analysis for Vehicular Equipment. Now Dawn wants you to perform additional fact-finding to document the specific requirements for the new system. She stressed that user input is absolutely critical at this stage.

Tasks

1. Review the interview summaries in Chapter 2. For each person (Marie, Martin, Phil, Alice, and joe), develop three additional questions: an open-ended question, a closed-ended question, and a range-of-response question.

2. Based on what you know so far, list the requirements for the new system. You can use your imagination if necessary. Consider outputs, inputs, processes, performance, and controls. In· clude at least two examples for each category.

3. You decide to analyze a sample of vehicle records. What sampling methods are available to you? Which one should you use, and why?

4. Dawn thinks it would be a good idea to conduct a ]AD session to perform additional factfinding. Draft a message to the participants, with a brief explanation of ]AD methods and a proposed agenda.